Traditional Culture Encyclopedia - Hotel accommodation - 5 articles on hotel management personal career planning
5 articles on hotel management personal career planning
#personal resume# Introduction Career planning is a collective name for a series of services that address career confusion and are geared toward career development. The following is a compiled personal career plan for hotel management, welcome to read!
1. Personal career planning for hotel management
1. Establish a hotel marketing and public relations communication network
Establish a complete customer file, and target key customers according to guest signing orders. Customers are received at meetings, and customers with development potential are classified and filed, and the customer's unit, contact name, address, annual consumption amount, and discounts given to the unit are recorded in detail. Segment the market by segmenting the market share of business individual travelers, online bookings, conferences of enterprises and institutions, travel agency teams, individual travelers, and long-term residents. Establish and maintain business contacts with important customers such as government agencies and groups, enterprises and institutions, businessmen, celebrities, entrepreneurs, etc. In order to consolidate old customers and develop new customers, in addition to daily regular and irregular sales visits to customers, at the end of the year At the end of the year or major holidays, we send our best wishes to customers through phone calls, text messages and other platforms. This year, we plan to hold a large-scale customer appreciation liaison meeting at an appropriate time to strengthen emotional communication with customers and listen to their opinions.
2. Pioneering and innovative, establishing a flexible incentive marketing mechanism, expanding the market, and gaining customers
This year, the marketing department will cooperate with the hotel's overall new marketing tasks and re-formulate perfect sales tasks. Regulations on planning and performance appraisal management, increase the salary of sales managers, and stimulate and mobilize the enthusiasm of marketing personnel. Marketing representatives implement a work diary. Every working day, they must complete the second, third, and fourth work steps of visiting two new customers, three old customers, and four contact numbers. Marketing representatives are comprehensively evaluated based on the completion of monthly marketing tasks and the work diary. . Supervise marketing representatives to win over group and individual customers through various means, stabilize old customers, develop new customers, and collect guests' opinions and suggestions in a timely manner during visits, and provide feedback to relevant departments and the general manager's office.
Emphasize team spirit, combine the salary payment of department managers and marketing representatives with the overall tasks of the entire department, emphasize mutual cooperation and help each other, and create a harmonious and positive working group.
3. Warm reception and considerate service
When receiving groups and conference customers, we must follow up the service throughout the process, pay attention to the service image and appearance, be warm and thoughtful, and provide special and thoughtful services to all types of guests. Targeted services are provided to meet the spiritual and material needs of guests to the maximum extent. Prepare a conference activity questionnaire, solicit opinions from customers, understand customer needs, and adjust marketing plans in a timely manner.
4. Do a good job in market research and promotion planning
Regularly organize relevant department personnel to collect and understand information about the tourism industry, hotels, hotels and their corresponding industries, and master their operation management and Reception service trends provide the hotel general manager's office with comprehensive, true and timely information in order to make marketing decisions and flexible promotion plans.
5. Close cooperation and proactive coordination
Receive business integration work with other departments of the hotel and cooperate closely. According to the needs of guests, take the initiative to closely contact and cooperate with other departments of the hotel, Give full play to the hotel's overall marketing vitality and create benefits. Strengthen the relationship with relevant publicity media and other units, make full use of various advertising forms to recommend and promote the hotel, strive to increase the hotel's popularity, and strive for the support and cooperation of these public units for the hotel's work.
Keep an eye on the latest trends in the industry, research peer prices and other development trends, strive to gain initiative and opportunities in the market, and firmly grasp product advantages in the industry market.
2. Personal career planning for hotel management
1. Improve service quality and treat others with a smile
As a front desk person in a hotel, first of all, our professional smile is very important. The boss's evaluation of me is still acceptable. I am also very organized in dealing with people and affairs, and the customers I serve have never complained about me. I am quite satisfied with my appearance, so I maintain a very high degree of confidence while providing services. This makes the other party feel the confidence of our company, so they are very reassured and at ease with us. Generally, most of the orders placed on the Internet have good reviews. I have also received many high reviews, which makes me very proud and happy. In the next month, I will continue to maintain and improve it.
2. Maintain service etiquette and establish an image
The front desk of a hotel is the first image of a company. I still remember the hotel leader told me on the day he hired me that she believed I could serve us. The hotel establishes a very standard image and can also set a good example for other employees. Later, I really did it and received a lot of recognition. As for my work in October, I think I should continue to maintain a service attitude and adhere to professional etiquette. I will not let down this expectation and trust. I will definitely do my job well and continue to develop myself.
3. Stay rigorous and conscientious and prevent mistakes
There are many opportunities to communicate with customers at the front desk. Sometimes if you say something wrong, the impact will be Very big. Therefore, in every day's work, I should remain serious and rigorous in my expression and handling of things, and do it step by step to prevent any small mistakes from making any negative impact. I will reduce the probability of mistakes and thereby enhance my work accuracy and execution ability.
In October, I am ready to face this torrent. I hope that I can withstand the pressure, win great results, encourage myself, strengthen self-construction, and grow rapidly.
3. Personal career planning for hotel management
1. Work
During this period, I learned about the hotel’s guidelines, layout and construction, and departments Under natural circumstances such as division, job allocation, personnel positioning, etc., the General Department performs office functions and is an important department that connects leaders and employees. I am honored to be a member of this small group. Although it is trivial to be responsible for collecting meal tickets every day, it can It reflects the strictness and advancement of our hotel's management. Quality inspection is a must for any enterprise and is an important security department. As a service industry, quality inspection is a top priority, whether it is the hygiene of the guest rooms, Whether it is the appearance of the catering waiters or the catering staff, they all affect the operation and development of our hotel. From the beginning, I only knew that I now have a pair of insightful eyes. This is a progress and a big gain for me. The blackboard is the internal promotion of our hotel. Through the window of publishing newspapers, I not only improved my writing level but also enhanced my language expression ability. During the evaluation period, I received the trust of a general manager and compiled two evaluation materials with the help of a manager. I deeply felt that my language skills Listing the deficiencies in skills and logical thinking, working on the front line is the most rewarding place. Although it was hard work and stressful, I learned to tidy up the room, turn down the bed, and how to arrange things in a beautiful way. With the welcome and send-off from experts, I learned about the preferences of the experts and fed back the information in a timely manner for better service. On December 8, when the evaluation work was about to end, it happened that a supply and demand meeting for certain college students was held in a certain place. This is very important for our graduates. It is the most important thing. I have made preparations a long time ago, but the floor attendants are really busy. I was touched when I saw them forgetting sleep and food and working overtime. Although I am a student, I am also a hotel employee, so I did not participate. At the job fair, I am not talking about how great I am, but I am moved by such a united, dedicated, and pragmatic group. Dedication is selfless, so it is warm, and passion is fiery, so it shines. This is the enterprise. Wealth and growing capital!
2. Learning experience
As a business establishment affiliated to a public institution, XX International Hotel has its unique advantages. From management system to development scale, it has become a leader in the same industry. Outstanding, the overall quality of employees has also been influenced by the specific atmosphere of the university. They can be far-sighted, explore the external market while considering the interests of employees, and have the concept of knowing the general situation and considering the overall situation. Although this is a new enterprise , is an enterprise with vitality and creativity. Every day here, I can see hope.
However, the development of things has two sides. As an emerging enterprise, under the impact of the wave of market competition, it will definitely show its weak side, and there will also be contradictory problems. As long as we find a way to solve the problem, we Competition is also the driving force for the development of enterprises. The key is to master the skills of competition to avoid competition, enhance the awareness of innovation, have the courage to break traditional concepts, business concepts, and management innovation, and gradually transform from market-oriented to people-oriented management mechanisms Get closer to each other and create a brand enterprise with Jiada characteristics.
How much high spirits, how much smugness, how much youthfulness, how much joy and laughter all come to an end in yesterday’s diary, but the coming year will take today as a starting point, new goals and new challenges. , there should be new improvements. In the new year, we will continue to work hard, report frequently, study frequently, and summarize frequently. Finally, I wish our hotel will gallop forward in the clear and clear sky. I wish all managers good luck in their work journey. Keep moving forward bravely, and everything will go smoothly on the road of life. I wish all colleagues to continue to write new glories in life in the new year!
4. Personal career planning for hotel management
1. Cost management:
(1) According to the actual situation of the store and the turnover combined with the company’s policies, rationally configure the front office and kitchen staff, saving personnel costs and achieving multiple posts for one person; multiple responsibilities for one post.
(2) Analyze historical turnover, reasonably estimate purchase orders, ensure the freshness of dishes, purchase vegetables, soy products, meat, and seafood on the same day, and strive to achieve zero inventory and save costs. .
(3) Strengthen and cultivate the safety awareness of all employees on saving water, electricity, coal, etc.
2. Dishes management:
(1) Keep a record of the recycled dishes every night and make reasonable and full use of them.
(2) The acceptance of dishes, the processing and production of dishes, semi-finished products, finished products, and promotions have become a connecting line, and every link is strictly controlled and implemented.
(3) Strengthen the training of dishes, innovation of dishes, promotion of dishes, taste of dishes, and use the same raw materials to make a variety of cooking methods.
(4) The amount of food served should be moderate to ensure that the dishes are full of color, flavor and flavor; according to the actual customer flow in the store, timely tracking is provided and corresponding dishes are served at different time periods, so that customers can have a variety of dishes. Choose opportunities to facilitate increased turnover.
3. Training plan:
(1) Conduct a morning meeting every morning; train polite language and promotional skills during the morning meeting.
(2) Hold management team meetings every week; summarize the store operation situation, training results and training progress, and adjust the training plan in a timely manner; to facilitate better store operation and management.
(3) Training on the standards for serving dishes twice a week, the speed of serving dishes, and the combination of dishes, promoting different dishes for different guests, and reasonably and easily coping with the flow of people during peak periods;
(4) Train supervisors on duty management, personnel management, and material warehouse management once a week to ensure that the ledger is consistent with the actual inventory quantity;
(5) Host employees once a month Conference; convey the company's meeting spirit, and communicate with employees in a timely manner to increase the distance between employees and the management team.
IV. Store management:
(1) Conduct random inspections, strengthen on-duty inspections, handle problems in a timely manner, and nip problems in the bud.
(2) Maintenance of equipment: Handle the tools used with care, do not operate them wildly, return them to their positions promptly after use, and clean and maintain the machines in a timely manner to ensure normal operation.
(3) Health management.
(4) Service: Strengthen training of employees on polite language, promotional language, and service language.
(5) Personnel management: Implement company policies, abide by commuting times, and are not allowed to skip work or leave without permission.
"The revolution has not yet succeeded, comrades still need to work hard." I believe that only through continuous learning, continuous discovery, and continuous improvement, through unremitting efforts, in the next XX years, we will definitely be able to achieve success at work. Get better results.
5. Personal career planning for hotel management
Since the 20th century, the word "competition" has been closely related to and closely linked with business operations and development. After experiencing price competition, quality competition and service competition, society has now begun to enter a new stage, which is the competition for talents. Especially for the hotel industry, with the acceleration of opening up to the outside world and rapid economic development, competition in the hotel industry is becoming increasingly fierce. In order for a hotel to develop, it must retain talents and have a strong talent ladder, and employees' career planning will play a very important role in the creation of the talent ladder.
1. The current situation faced by the hotel industry:
As market competition becomes more and more fierce, the hotel industry has entered the era of low profits, which has put forward higher requirements for the management level of various hotel companies. Whoever can continuously improve management methods, improve service levels, and reduce operating costs will be invincible in the competition; at the same time, the labor-intensive nature of hotel companies and the highly sensitive nature of the tourism industry are reflected in the allocation of human resources. The contradictions have become more prominent. Faced with this situation, many hotel companies show weaknesses such as a lack of professional talents, low employee enthusiasm, backward human resource allocation methods, lack of flexibility in management models, and poor adaptability.
With the development of market economy, people have fully realized that the key to enterprise competition lies in talent competition. Whether the human resources can be effectively allocated, used and developed is a major issue related to the survival and development of enterprises; and Today's society has entered the era of service economy. As the vanguard of service economy, the tourism hotel industry is facing many new problems under the new situation. If hotel companies want to gain a foothold in the increasingly fierce market competition, they must seek new breakthroughs and innovations in human resource management and development.
2. Analysis of the causes of hotel staff loss:
The hotel industry has high staff turnover and serious brain drain. Many managers often complain that they cannot retain talent. So what is the main reason why talents cannot be retained? The author believes that the main points are as follows:
First, the hotel industry market is highly competitive and profit margins are declining. Managers often use methods to control employee salaries to save costs. The increase in employment opportunities and the strong desire of employees to pursue personal development mentality have prompted some high-quality talents to flow to companies with more development prospects.
Second, the hotel has an outdated concept of employment and lacks a strategic vision for long-term development. It cannot combine employment and education well, and only regards employees as a cost rather than a resource. The employment mechanism Without a job, employees have no hope of promotion or salary increase. Waiters have almost become a "youth meal" position, lacking a sense of accomplishment and belonging.
Third, the incentive mechanism is unreasonable and the management system is imperfect. The employment system based on seniority and nepotism in state-owned or industrial hotels has frustrated the enthusiasm of some front-line employees who have high labor intensity, heavy workloads, heavy responsibilities, and high quality requirements. Once there are employment opportunities with better salary benefits and development opportunities, they often choose Job hopping.
Fourth, the ideological communication channels between employees and senior managers are not smooth and there is a gap. Employees are not valued and respected enough.
Fifth, employees generally have a poor sense of belonging. The hotel's cultural construction and people-oriented concept are often just words and are not really implemented. Employee benefits, working conditions, and cultural life cannot be improved in a timely manner, and some employees cannot enjoy pension insurance, medical insurance, etc. protection.
Sixth, an important reason is that hotels do not pay attention to employee career planning. The lack of employee career planning will cause employees to fall into trivial service work and lose sight of their development prospects, leading to dissatisfaction and frequent job-hopping. This will cause great losses to both the employees' own development and the hotel's competitiveness.
3. The common status quo and existing problems of career planning for hotel employees:
(1) Many hotels lack attention to career planning for employees, and even some small and medium-sized hotels The hotel's management staff simply don't know how to plan their employees' careers. Their business thinking also exists at the level of driving their employees to seek benefits for the company, compressing the benefits that employees deserve, or that customers are more important than employees. In this type of hotel, excellent employees will usually change jobs.
(2) Employee career planning is just a slogan. In fact, the employee career planning of many hotels is just a planning idea at most, and is not rooted in the specific management work of the hotel and the employee incentive system to match it. Many hotels are accustomed to exaggerating and promoting their so-called employee career planning when recruiting new employees, but there is no substantive content and method for its specific implementation, resulting in many employees feeling hopeless after working for a period of time and finally Choosing to find another job, these hotels have fallen into the predicament of stagnating in this process.
(3) Employee career planning does not achieve an organic combination of employee needs and enterprise needs.
Many hotels' employee career plans are formulated by the companies themselves, without good communication with employees, and cannot truly reflect the career development requirements of employees as individuals. Because every person and every position has different career plans. As a result, a state similar to two skins is formed, which cannot achieve the expected purpose. Moreover, after hiring new employees, the hotel also lacks guidance and education on their personal career planning.
4. How should hotels plan their employees’ career well?
(1) Career plans should be determined based on employees’ different temperaments, specialties, and hobbies
When people enter the early stages of society, their choice of career plays a major role. Affected by the surrounding environment and the major he studied, he lacks the ability to influence the surrounding environment, so during this period, the employee's job choice cannot be regarded as part of the career plan. Because career planning should be decided by the employees themselves, or by their own temperament. This period should be the stage of accumulating materials for the design of career planning, that is, the stage of discovering one's own professional temperament. Career planning has not really started during this period of time, and there is no way to start. Because the employee's own hobbies and expertise play a decisive role in career planning, the employee at this time is not sure or does not know his hobbies and expertise at all. Career planning really begins after employees discover their hobbies and strengths. Career planning should give full play to employees' self-advantages and be guaranteed by their own temperament advantages. Otherwise, career planning will lose its meaning.
(2) Employees’ career development training must be consistent with job development orientation training
The first purpose of corporate training is to implement it for the healthy operation and development needs of the company. Therefore, enterprises should not conduct training in isolation to meet employees' career development needs, but should conduct training on employees' current ability levels and future positions in order to enable their selected employees to assume higher or more important positions in the near future. Targeted training is carried out based on the differences in job requirements, that is, employees are trained in job development directions. If the employee development direction implemented by the enterprise is consistent with the training required for employee career planning, it will objectively play a training role in realizing employee career planning.
In order to implement employee career development orientation training well, the prerequisite is to establish an objective and scientific employee skills evaluation system, and at the same time develop a more detailed and scientific career path for different positions within the enterprise. requirements, so that the differences between employees' current skill levels and the job requirements for a certain job can be found through comparison, and it is possible to implement targeted skill improvement training.
(3) Pay attention to the career planning of high-quality employees
Although the hotel is a personnel-intensive enterprise, many people think that anyone can do it, but due to the quality of the guests and tastes are getting higher and higher. A hotel that wants to achieve service innovation and breakthroughs must have a group of high-quality talents. This requires us to especially focus on the discovery, education and training of high-quality talents such as college students, and establish a clear set of plans for their career development so that they can see the direction and goals of future development. When recruiting, hotels should take the initiative to select college students who have potential and love hotel work, assign them to a certain department according to their personality characteristics and interests, and give them a period of grassroots work training. If they meet specific indicators and pass the review , can be promoted to a certain position, so that through continuous training and training, excellent management talents will be cultivated for the hotel.
Good employee career planning will not only help hotel employees continuously explore their potential and enhance their personal strength, but will also comprehensively enhance the hotel's comprehensive competitiveness while improving personal success. When the hotel can create opportunities for employees to participate in hotel management and satisfy their high-level spiritual needs, and when employees can cooperate with others to solve problems and realize their importance to the hotel, their need for respect is met. , you will be able to exert more initiative and creativity, enhance your sense of responsibility and mission, and at the same time, it will also greatly improve the overall service quality of the entire hotel.
Mr. Camon Wilson, the founder of International Holiday Group, once said: Without satisfied employees, there will be no satisfied customers; without a working environment that satisfies employees, there will be no enjoyable environment that satisfies customers.
Competition in the hotel industry is ultimately a competition for talents, and human resources are the driving force for the sustainable development of the hotel industry. In order to occupy a favorable position in the fierce competition in the hotel market, hotel managers at all levels must actively study the hotel market and introduce modern and advanced hotel market talent management concepts into the hotel industry. The career theory of employees has been considered to be second-tier. The key to winning the market in the 11th century is that we must closely integrate this advanced concept with the actual development of the hotel itself. Only by establishing a high-quality talent ladder team in the hotel industry can we remain invincible in the fierce competition in the future.
- Previous article:Do friends of Metropark Longxi provide breakfast for the night?
- Next article:Annual work summary of hotel front desk customer service
- Related articles
- Westin Hotel Which country is the Westin Hotel from?
- How to cooperate with the hotel to do small pedicure! We are a small foot bath shop, which has been open for three months and business has been bad. I want to eat in a nearby hotel or restaurant.
- Lincoln University was founded in 1878. So what about the management major at Lincoln University in New Zealand?
- I want to know: how to take a bus from Jinzhou Station to Jinzhou Port?
- Xi' an accommodation
- Everything about Cancer Man
- How about Bama Huoquan Mulou Villa in Hechi City? Is there any fun place?
- How far is Harbin Tianjie All Seasons Hotel from Harbin Station?
- Complete works of advertising language for flower bonsai
- How to get to Xinfeng Holiday Hotel from Nanchang Station?