Are there any excellent hotel concierge cases?

In early 2000, an old Japanese lady, Hidoko Chimura, left Jinjiang Hotel for Shanghai and then flew back to Osaka, Japan. However, the old lady got on the tourist bus to Guangzhou in a daze. When the bus was about to start, she found that she was "on the wrong bus", so she quickly changed to a sightseeing bus bound for Shanghai. As the bus approached Shanghai, the old lady remembered that she had left her luggage on the train for Guangzhou. Just as the old lady was in a hurry, she suddenly remembered the smiling young man Chen Daqiang in Chengdu Jinjiang Hotel. So the old lady immediately called Chen Daqiang, hoping that he would retrieve the luggage that had arrived in Guangzhou before she boarded the plane and send it to Shanghai, or send it to Osaka if it was too late. Chen Daqiang immediately promised: "Please rest assured!" Then pat the head, it's too difficult! Without the old lady's passport, how can I get my checked baggage back from Guangzhou airport? "As a golden key, the needs of guests are always the first!" Chen Daqiang immediately turned to the "Golden Key" in Shanghai, Guangdong Province for help, using all public-private relations, and finally took out his luggage and sent it from Shanghai to Osaka without violating the relevant regulations. In the meantime, Chen Daqiang kept in touch with Hidekura every half an hour to reassure her. Later, the Japanese old lady wrote a thank-you letter: "... your enthusiasm is as beautiful as the snow in Mount Fuji in my heart ..." When the whole society was advocating honest service, the "Golden Key" achieved "not only honest service, but also excellent service; Not only excellent service, but also surprise service; Not only surprise service, but also perfect service ",because they are the" master key "in service.