What is the job of the hotel duty manager?

Responsibilities of the manager on duty:

1. Ensure the normal operation and safety of hotel engineering equipment, handle and solve it in time, and solve the guest's residence to the maximum extent to meet the demand.

2. Ensure the normal reception of the hotel lobby, actively market, always reflect the details of hotel services, shape the corporate brand image, and actively carry out internal marketing and on-site promotion.

3. Ensure the cost control of kitchen procurement, ingredients and other aspects, ensure the hygiene, service quality and food quality of the restaurant floor, actively handle guests' dining opinions and complaints, and manage public relations and on-site marketing.

4. Ensure that the housekeeping department completes the work of the housekeeping department as quickly, quickly, well and economically as possible to ensure the satisfaction of passengers. And urge the floor attendant to listen to the feedback of passengers at any time and respond in time. At the same time, check the safety and health supervision of floors.

5. Coordinate all departments to ensure the consistency and speed of hotel services. Being able to consistently respect and pay attention to the guests, and quickly handle complaints and passengers' opinions requires the manager on duty to play a coordinating role and be responsible for the end.

6. Lead the staff of all departments, implement the rules and regulations of the hotel, start from the inside, let the products and services satisfy the tourists, start from the inside, build the service brand of the hotel and ensure the service quality.

7. The daily management of this department, as well as the job responsibilities assigned by uploading.

8. Write a report diary and complete the handover. Ensure consistency and evidence-based management.