Xiamen 123 15 Complaint Platform

Xiamen 123 15 complaint platform is a platform for consumers' complaint and rights protection established by Xiamen Consumers Association, aiming at protecting consumers' legitimate rights and interests, solving consumer disputes and promoting the healthy development of market economy.

I. Platform Functions and Services

Xiamen 123 15 complaint platform provides consumers with convenient and efficient complaint channels. When consumers encounter consumer disputes such as product quality, after-sales service and false publicity, they can submit complaints and seek help through this platform. The platform will promptly accept complaints, verify the contents of complaints, coordinate the handling of disputes, and protect the legitimate rights and interests of consumers.

The platform also provides a series of consumer rights protection knowledge to help consumers understand relevant laws and regulations and raise their awareness of rights protection. At the same time, the platform also regularly issues consumer warnings to remind consumers to beware of consumption traps and avoid being deceived.

Second, the complaint process

Consumers should follow the following steps when using Xiamen 123 15 complaint platform:

1. Visit the platform website or call the complaint number to learn about the complaint process and required materials.

2. Prepare complaint materials, including purchase vouchers, product photos and complaint contents.

3. Fill in the complaint information on the platform, upload relevant materials and submit complaints.

4. Wait for the platform to accept the complaint and cooperate with it according to the requirements of the platform.

The platform will handle the complaint as soon as possible and give the result. If consumers are not satisfied with the results, they can apply for reconsideration or seek other ways to solve them.

Third, matters needing attention

Consumers should pay attention to the following when using Xiamen 123 15 complaint platform:

1. When submitting a complaint, ensure that the information provided is true, accurate and complete.

2. Keep shopping vouchers and relevant evidence for future reference.

3. Respect the platform staff and actively cooperate in handling complaints.

4. Understand relevant laws and regulations and rights protection knowledge, and improve self-protection ability.

To sum up:

Xiamen 123 15 complaint platform is an important channel for consumers to safeguard their rights and interests, and consumer disputes can be solved conveniently and efficiently through the platform. When using the platform, consumers need to know the functions and services of the platform, master the complaint process, precautions and other related contents, so as to better safeguard their legitimate rights and interests.

Legal basis:

Law of the People's Republic of China on Protection of Consumer Rights and Interests

Article 37 provides that:

Consumers' associations shall perform the following public welfare duties:

(a) to provide consumers with consumption information and consulting services, improve the ability of consumers to safeguard their legitimate rights and interests, and guide civilized, healthy, resource-saving and environment-friendly consumption patterns;

(two) to participate in the formulation of laws, regulations, rules and mandatory standards related to the rights and interests of consumers;

(three) to participate in the supervision and inspection of goods and services by the relevant administrative departments;

(four) to reflect, inquire and make suggestions to the relevant departments on issues related to the legitimate rights and interests of consumers;

(five) to accept consumer complaints, and to investigate and mediate the complaints;

(six) complaints involving the quality of goods and services, you can entrust a qualified appraiser to identify, the appraiser shall inform the expert opinion;

(seven) to support the injured consumers to bring a lawsuit against acts that harm the legitimate rights and interests of consumers or to bring a lawsuit in accordance with this law;

(eight) through the mass media to expose and criticize acts that harm the legitimate rights and interests of consumers.

Law of the People's Republic of China on Protection of Consumer Rights and Interests

Article 39 provides that:

Disputes over consumers' rights and interests between consumers and business operators can be resolved through the following channels:

(a) negotiated settlement with the operator;

(2) Requesting consumers' associations or other mediation organizations established according to law to mediate;

(three) to complain to the relevant administrative departments;

(four) according to the arbitration agreement reached with the operator, submit it to an arbitration institution for arbitration;

(5) bring a lawsuit to the people's court.