Hotel quality standard

The products of the hotel are a whole composed of several different departments. It includes the interests of consumers and various services, that is, tangible and measurable goods sold or leased to guests and intangible or unmeasurable goods. This intangible "commodity" is combined with tangible material goods to form hotel products. For example: buildings and their building structures and comfortable living facilities; Time; Space, landscape and environment

Specific products, such as restaurants, bars, guest rooms and so on. Various services, such as reception, courtesy and atmosphere, so the consumption of hotel customers is direct. It is different from other consumption. Other forms of consumption are to spend money on shopping before consumption, while hotel consumption is to create a beautiful, comfortable and convenient environment, where customers spend money and hotel customers provide various direct and indirect services. The quality of hotel products depends entirely on people's feelings, especially the customers who live in hotels. Therefore, whether the hotel is welcomed by customers, whether it wins customers' trust and whether it is well received by customers plays a decisive role in the quality of hotel products.

Quality standard of hotel products

The quality standard of intangible service, another main part of hotel products, mainly depends on its service efficiency and service effect. Service efficiency is to make intangible services tangible, which is the guarantee condition for providing quality services. Service effect is the ultimate requirement of intangible service quality standard and the fundamental factor to win customer satisfaction. Another part of hotel products-tangible equipment and facilities should meet certain standards. 1. Features of selling tangible goods and intangible goods:

1) The quantity of goods is fixed.

2) Can't store

3) It is greatly influenced by human factors. The biggest feature of the hotel is service, which is the pillar of the hotel.

4) Hotel products are high-consumption products.

5) Hotel products are atmospheric products.

6) Hotel products are highly professional products.

2. Task: Create social and economic benefits.