Yan Changshou's detailed data collection

1947 Born in Shanghai, Hangzhou, Zhejiang, graduated from Keelung High School, and is a professional hotel manager in Taiwan Province Province. Now he is the president of Du Yalizhi Hotel; Chairman of inspirational management consultant; Chairman of the Public Welfare Platform Foundation. Former General Manager of American Express Taiwan Province Province; General Manager of Yuanshan Hotel; Taiwan Province regional leaders travel association.

His publications include Being an Angel in My Life and Other People's Life, The Future I See, You Can Be Different-The Story of Yan Changshou and Du Ya, Education Should Be Different, etc.

Chinese name: Yan Changshou Nationality: China Birthplace: Shanghai Date of Birth: 1947 Occupation: Du Yali's representative works to the president of the hotel: Being an angel in my life and the future. I saw my personal introduction, struggle process, study life, entrepreneurial career, struggle resume, published works, and personal introduction. When I was one year old, I followed my family to Taiwan Province Province. After I retired, I was once faced with finding a suitable job. 23-year-old, introduced by a friend, joined American Express as a younger brother. Since then, I have my own experience in the service industry. At the age of 28, he was promoted to the general manager of American Express Taiwan Province Province because of his excellent service attitude. At the age of 32, at the invitation of Mr. Zhou, the landlord of American Express Office, he entered the hotel tourism industry and became the president of Ritz-Carlton. Yan Changshou once served as the president of the Asia region of the world's leading hotels, the president of the World Congress of the Young Presidents Association, the general manager of Yuanshan Hotel, the chairman of the Taipei Lantern Festival, the chairman of the Chinese Food Promotion Committee, the chairman of the Taipei Travel Exhibition and the chairman of the Tourism Association. Yan Changshou, known as the "godfather of hotels" by the society, has long been concerned about the development of Taiwan Province Province, and has also participated in many important planning and international tourism affairs in Taiwan Province Province. He is the leader of tourism in Taiwan Province. Yan Changshou, never went to college, only Keelung high school education. He thinks he is a very ordinary person, but he found the direction of life very early. Knowing himself and studying hard are the main reasons for his great achievements. Starting from the grassroots level, he has a deep understanding of the ups and downs of each class. Therefore, he pays special attention to the feelings of front-line service personnel and emphasizes the importance of communication. With our own continuous efforts and inexhaustible enthusiasm, I changed from a younger brother to a president, inspiring many young people to work hard, which is still a story. In the process of struggle, "no one is perfect", first of all, everyone should recognize their own advantages and disadvantages, then understand the environment, and finally find and give play to their own advantages. This is the key factor of success in the workplace summarized by Yan Changshou. Known as "the godfather of hotel industry in Taiwan Province Province", he started his first job as a messenger. He has only a middle school education and no family background. His personal biography "The Lion's Heart of the President" sold 500,000 copies, encouraging many people who have no background, no high education, and are not the smartest or the luckiest. His name is Yan Changshou, born in Shanghai, and he is the president of Determined Management Group. Now, he has finally returned here and opened his first hotel in Chinese mainland-Grand Plaza Hotel. Study and Life 1947, Yan Changshou was born in Shanghai, and his ancestors were rich. I still had some possessions in Shanghai at that time. In Yan Changshou's generation, there are not many left. 1948, Yan Changshou, who was only 1 year old, came to Taiwan Province Province with his family. At that time, his family was poor, and because of this, he did not continue his studies after graduating from high school. After three years as a soldier, Yan Changshou began to work. "At that time, under the introduction of a classmate, I entered American Express, a world-famous travel company, but my position was very low. I was a younger brother, that is, a messenger, because there was only this position at that time and no college education was required." But after entering the company, Yan Changshou began to suffer, because his colleagues and classmates of the same age are white-collar office clerks, and he has to do everything from cleaning, collecting waste paper to delivering water, so it is inevitable that there will be a psychological gap. Yan Changshou began to realize the importance of learning. He began to shamelessly ask all his colleagues to learn English day and night. Next door to the American Express office is TWA. Because Yan Changshou always stays in the office and works hard, he always meets a foreign executive of this airline every night. So Yan Changshou began to talk with the foreigner. At first, he really didn't know what to say or how to say it. But with the passage of time, Yan Changshou's spoken English began to improve rapidly. "Now I can speak English for several hours without following the script at all," Yan Changshou said proudly. His efforts were quickly appreciated by foreigners. Finally, one day, foreigners sincerely hired Yan Changshou to join the airline with a monthly salary equivalent to 1500 yuan. "You know, at that time, my monthly salary in express delivery was only NT$ 2,000, which was RMB in 500 yuan. Raising my salary is really a temptation. " But after several considerations, Yan Changshou gave up the job-hopping opportunity that many people envied, because he felt that he was too junior and had a lot to learn at American Express. Resignation for immediate salary increase is not the right choice. From then on, Yan Changshou began to notice that it was not enough to learn English only. "These colleagues can do it, and better than me. I want to learn what others can't. " As a result, Yan Changshou began to spend more time on the operation of business machines such as faxes and telegrams. Sometimes he manages several sets by himself, and even goes back to the office to send and receive documents on weekends and holidays. Because he kept learning, after half a year, the courier promoted him to the airport representative, responsible for picking up and dropping off guests. Although it is not a very high position, it is a great encouragement to young Yan Changshou, so he redoubled his efforts to learn all kinds of knowledge. Since then, he has been promoted every six months. Four years later, the development of American Express in Taiwan Province Province encountered a bottleneck, because its global strategy was to set up branches in various places, but this move met with acclimatization in Taiwan Province Province. "I give the company a suggestion, that is, give up the traditional strategy, transform from a retailer to a wholesaler, and don't open a branch. These businesses are all contracted travel agencies, and we are doing upstream business. " As soon as this plan came out, the company immediately turned losses into profits, and Yan Changshou was promoted to the general manager of American Express Taiwan Province Province. Just as Yan Changshou had a smooth sailing in American Express, the turning point that affected his career in his later years appeared. In the late 1970s, Zhou, the owner of the office building leased by American Express, joined the hotel industry. However, Zhou had no experience in tourism, which was developing rapidly in Taiwan Province at that time. The good market momentum makes many capitals enter the hotel industry for gold, and the competition is fierce. At that time, the hotel invested by Zhou had a poor geographical location and lacked a professional management team, so he thought of Yan Changshou, who was already quite famous at that time. "In fact, my heart also struggled. American Express values me very much and is going to send me to the United States for training. " Yan Changshou said with a smile: At this time, "cunning" Zhou used family strategy to visit Yan Changshou's mother and brother. Finally, under the influence of his family, Yan Changshou wanted to accept the challenge and start his own business in China, so he left American Express. But when I first joined the Du Ya Hotel, it was really difficult to do business. Due to the hotel's geographical location and market competition, business is not good. Yan Changshou calmed down to observe the market. He found that at that time, many competitors used price war strategy, that is, attracting guests at low prices, while some more popular and price-sensitive guests were often attracted to these hotels. "So I think, don't compete with them in the same kind. There are many kinds of market customers, so we will raise the price and only accept high-end customers as brands. " Therefore, Yan Changshou insists on not concentrating low-end customers at will and not reducing prices when the occupancy rate is not high. Although many guests were lost in a short time, Du Ya Hotel won the reputation in the market after a while, and high-end customers followed. In addition, in the late 1970s, the use of computer networks was not popular, but Yan Changshou believed that the development of business hotels was the future trend. Of all the hotels in the market, Du Ya Hotel must have its own characteristics. So he took the lead in proposing the concept of setting up a business center in a hotel in Taiwan Province Province. Yan Changshou's unique strategy makes Duya one of the most prestigious hotels. 1992, Yan Changshou established Lizhi Management Group. Today, Lizhi is one of the founders of AHA, which manages the world's leading hotels, with luxury five-star brand Lizhi and elegant boutique hotel brand, * * * 6544. In the meantime, Yan Changshou also wrote his career as "the lion's heart of the president", which is easy to understand and extremely humanized. As soon as the book went on the market, it jumped to the top of the bestseller list that year. "No one is perfect. First of all, everyone must recognize their own strengths and weaknesses, then understand the environment, and finally find and play their own advantages. " This is the key to success in the workplace summarized by Yan Changshou. Struggle experience 197 1 year, joined American Express Company 1975, served as the general manager of American Express Taiwan Province Province 1979, presided over Du Ya Hotel 1992, founded Inspirational International Management Consulting Co., Ltd. 1997, and published it. In 2002, he published "On the Wind-Yan Changshou's Vision and Communication", and won the "Golden Book Award in 2003" by the Ministry of Economic Affairs and the "Most Influential Book in 2002" by Jinshitang Bookstore. In 2008, he published "Being an Angel in My Life and Others' Life" and "The Future I See": in 2009, he won the taipei international book exhibition Prize, and in 2009, he was selected as a special issue of the designated reading and writing competition of the National Civil Servant Training Institute. 20 10 you can be different-the story of Yan Changshou and Du Ya was published. 20 1 10, education should be different. Current position: Du Yali to the president of the hotel; Chairman of inspirational management consultant; Experience as Chairman of Public Welfare Platform Foundation: General Manager of American Express Taiwan Province Province; General Manager of Yuanshan Hotel; Chairman of Taiwan Tourism Association published works 1997, Lion Heart of Chairman, 2002, 2008, 2008, 20 10, 2008, 2008, 2008, 2006.