Traditional Culture Encyclopedia - Hotel accommodation - What is the hotel service center for?

What is the hotel service center for?

Hotels are called differently!

If you are talking about a three-star hotel, there are two possibilities:

1. This is the customer service center. The direct leader is the assistant manager of the lobby and so on. This small department is composed of guest relations director and coordinator, which is to solve all kinds of problems encountered by hotel guests! For example, pick up VIP at the airport and solve guest complaints!

2. It's the switchboard! It is to transfer calls, answer some questions, arrange morning call service for guests, etc.

In short, no matter which one, these two are small departments and belong to the management of the front office!