Questionnaire on hotel service quality

In order to serve you better, this questionnaire is specially made. Please take a few minutes and draw "√" after the answer you think is appropriate. Thank you for your cooperation!

1. Satisfaction survey (full score for each question 10)

1, rice beating speed

A, very satisfied (10) B, satisfied (8) C, average (6) D, dissatisfied (2) E, very dissatisfied (0).

2. Quality of soup

A, very satisfied (10) B, satisfied (8) C, average (6) D, dissatisfied (2) E, very dissatisfied (0).

3. Hygienic status of service personnel

A, very clean (10) B, clean (8) C, average (5) D, dirty (3) E, very dirty (0).

4. Have you ever eaten leftovers in a restaurant?

A, fresh food (10) b, no (8) c, occasional (5) d, frequent (3) e, too many times (0).

5. What is the service attitude of the restaurant staff?

A, very satisfied (10) B, satisfied (8) C, average (5) D, dissatisfied (3) E, very dissatisfied (0).

6. Have you ever eaten foreign objects (hair, worms, etc.)? ) in the restaurant?

A, never (10) B, never (8) C, occasionally (5) D, often (3) E, too many times (0).

7. What do you think of the tableware hygiene and disinfection in the restaurant?

A, very good (10) B, good (8) C, fair (5) D, poor (3) E, very poor (0).

8. Do you think the prices of various vegetables in restaurants are reasonable at present?

A, reasonable (10) B, reasonable (8) C, basically reasonable (6) D, unreasonable (2) E, very unreasonable (0).

9. How much do you want to eat?

A, reasonable (10) b, reasonable (8) c, basically enough to eat (6) d, not enough to eat (2) e, too little (0).

10, do you think the variety of dishes is reasonable?

A, reasonable (10) B, reasonable (8) C, basically reasonable (6) D, unreasonable (2) E, very unreasonable (0).

Second, other surveys (not as a basis for scoring)

1, do you often eat in the company restaurant?

A, always B, basically in C, occasionally not in D, occasionally in E, never.

2. What flavor do you want to add?

A, sweet b, spicy c, acid d, keep the status quo.

3. What do you think is the most unsatisfactory food quality in restaurants?

A, Chinese food C, dinner D, snack

What do you think is the most urgent problem in the restaurant?

A, sanitary conditions B, high food price C, food quality D, vegetable style

5. Which of the following issues is the most concerned at present?

A, restaurant environment b, food price c, tableware hygiene d, food nutrition collocation e, service personnel's attitude.

6. Do you have any other requirements for the service of the restaurant?

A, increase the supply of soup B, increase the supply of midnight snack C, increase the supply of rice and porridge.

What other aspects of the restaurant do you think need to be improved?

1,

2,

3,

4,

5,