How to innovate hotel room service

Service innovation refers to improving new service quality and personalized service. Don't just look at the word innovation. Maybe many people will say. Isn't innovation just bringing forth the old and bringing forth the new? Yes, it's about innovation, but not about innovation. Because in our actual work, we still need systems and processes to perform our service work. The innovation we are talking about now is actually adding personalization to the service.

Make everyone create their own unique service mode and form their own special image in the eyes of guests on the basis of mastering the general service standards.

1. Advance service: predict the next demand of the guests at any time according to the situation of the guests, and make service actions before the guests make requests. Such as: the flexibility of opening wine, the flexibility of sending fruit to pay the bill, the flexibility of arranging luggage for guests and so on.

2. Emergency service: The situation of the guests may change at any time, and the manager must provide timely service for the changing needs of the guests and must not blame the guests. For example, rooms need to be replaced because of orientation, facilities, safety, noise and other problems. For example, the bellboy in the front desk cleans shoes, changes belts and so on for the guests.

3. Emotional service: guests are friends of the hotel, and there is affection between friends. Service can't just complete the technical operation, we must strive to create a good mood for the guests, establish a good emotional relationship, and truly turn the customers into friends of the hotel.