Traditional Culture Encyclopedia - Hotel accommodation - What should I pay attention to during my internship in a hotel? Which department is better?
What should I pay attention to during my internship in a hotel? Which department is better?
1. The most important thing is to be smart, be smart and be able to read words and minds.
2. Don't listen to other stories, and do your own thing honestly.
3. Remember to smile first and say hello softly, whether you meet a guest or a colleague you know or don't know. Remember, take the initiative to say hello.
4. When walking, it is suggested that people from the opposite side, no matter who they are, say hello and lean sideways to let others pass first.
5. Remember never to say no to guests, which is stipulated by the famous Jinjiang Group for every employee.
6. Be diligent in everything, not lazy. Don't think that doing a little more than others is a loss, because you will find that everyone, especially the leaders, has seen how to do it.
7. It is an important principle to talk less and do more.
8. Don't aim too high and think you are a white-collar worker. These basic tasks will have a great change in life.
9. Work hard and look up. Don't be lazy and steal hotel supplies. Be an upright person.
1. don't compare your income, but compare what you have learned.
12. If you work overtime for free, then add it. It's normal. Don't complain. When people are "unfair" for you, just tell them stupidly that it doesn't matter if they are young. Don't say anything else, just don't give money because they are so tired.
13. If you are a customer service waiter, you need to learn too much professional knowledge, such as making the bed and cleaning. Room service is also a very learned thing, because you will meet particularly tricky customers at any time. Moreover, the hotel's self-examination will also make you unbearable. For example, people have said that there is still a hair left on the table in the bathroom. In the hotel, this is an accident! Try to avoid complaints from guests. If you complain, remember to cry with your own leader first. If there is anything, don't go over the top, especially when you first join the company. If you are a catering waiter, congratulations, you need to learn a lot of professional skills and knowledge. For example, how to introduce dishes to guests without being misunderstood as selling; How to lead the guests. How to serve food, how to serve drinks. Anyway, there are a lot of these professional things, and there will be someone to train them again at school or after they arrive at the post. Don't worry about these.
14. Keep your gfd elegant and tidy at all times. Working in a hotel is a place that pays attention to discipline and manners. Therefore, every day on duty, we should organize our gfd as the beginning of the performance, and like a good actor, the director will never leave his role without shouting "cut".
15. Thank the strict leaders, including the foreman. Thanks to all my colleagues around me. Learn to say hello and smile to them.
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