I have booked a hotel and completed the transaction, but my cash back amount has been frozen. How can I unfreeze it and use it?

Hello, thank you for your attention to Ctrip!

If your hotel reservation is eligible for cashback, you must apply for cashback within 90 days of check-in. The methods for applying for cashback include clicking on the cashback email and sending a WeChat verification code. The status shows frozen, which means the coupon was used successfully, but the order has not yet been cashed back. For more hotel information, please click here: /sPrAK

If you need further confirmation or have other questions to consult, you can follow Ctrip WeChat (iCtrip) between 9:00-18:00 Click "Microservices-Manual Service" below the WeChat menu bar to provide the order number and inform the specific matters, and we will have a specialist verify it for you.

You can search for the Ctrip official account "iCtrip" on WeChat and reply "Bind" or "Associate" to use WeChat to book Ctrip products. There are also exclusive discounts to surprise those who love traveling. On and on~

In addition, we recommend you download the "Ctrip Travel" APP (/m/c270), "With Ctrip in your hand, you can just go!"

Scan the following with your finger You can follow and download the QR code image, making booking and consultation easier~