Traditional Culture Encyclopedia - Hotel accommodation - What can tourism majors do in domestic five-star hotels?

What can tourism majors do in domestic five-star hotels?

I wonder what the teacher's suggestion is based on?

Departments of the hotel: front-line departments: front office-room service department, catering department and sales department.

Second-line department: human resources engineering safety management office

Tell me about my working experience in a five-star hotel:

First of all, the threshold of the hotel is very low, and you can enter the international serial number without undergraduate or overseas study experience. On the contrary, many chain hotels cooperate with three colleges, and junior and senior students are directly arranged to practice in hotels. As long as it is tourism management and hotel management, you can enter.

Secondly, the hotel work says that the environment is good, and it may be just the front hall and the catering department. Most of the offices of other departments are in the basement, and the department that can see the sunshine is the first-line operation department, not the dog. Many girls can't stand the night shift in the lobby and the double shift in the catering department. Think about it, too. During the night shift, the open front hall is guarded by a girl, and all the lights are adjusted to the darkest. Although the concierge is next door, she goes to the office to sleep after midnight, and GSM basically runs around, so you should be able to resist the long night and get drunk with some guests in the middle of the night (of course, the city hotel can be better), but you can move a stool to sit in the middle of the night and work during the day.

As for the catering department, Chinese food is served at noon and evening, with a three-hour break. Time is very scattered, ordering food, delivering food, clearing the table, and following the private room. Western food needs breakfast, so when I get up at four in the morning, five people start eating at their posts. Breakfast is the busiest. You want to celebrate and make coffee or tea for the guests. Fortunately, it's self-help, but hurry up and clear the greasy dishes and tables for the next guest. At breakfast, everyone will concentrate on one time. Believe me, you are too busy to remember who you are.

Girls in the sales department can choose mice, and so can resort hotels. There are overseas sales to pull business for you. You are in charge of communicating with customers, just talking. City hotel sales, you need to explore customer resources. In the off-season, I have to sweep the building and run around the surrounding office buildings with brochures, which is very tiring and training. Of course, a company with strict management will not let you in directly. Have a good psychological quality. What you are talking about is the weekend, and you have to follow. There is no weekend without rest.

So, is it better to choose the second-line department? Anyway, there are more second-line HR girls in the hotel. Recruitment, salary and benefits are all good choices. Working hours are stable, so you can sit and have time to watch your mobile phone. Are you busy? Sure! This hotel has a high turnover. I've seen you leave in the afternoon, resign in three days, resign in two weeks, and leave in a month. Filling out forms really softens your heart. What about training? What can I say? Regular training is given to senior and grass-roots employees. The senior staff are very kind and respect your lectures, and the grass-roots staff are also happy to be here. It's good to play the lute to a cow. Maybe people just learned what Wan H did, and now they have to adapt to what you said. Few people will really listen to you. If the chart is stable, it is better to read HR directly. All major enterprises can choose, and it is not limited to the hotel industry.

The rest of the housekeeping department, can you clean room 8- 10 by yourself a day? Nobody cares about you, so you go on working. After cleaning, the supervisor makes a patrol. If anything is not up to standard, you must rework it. After 2 pm, I will be called by the front office to urge the room. But there is nothing we can do, because the check-out time is noon 12, and members can postpone it until 2 o'clock. In order to satisfy the customers' satisfaction and increase the membership every month, the front desk can only meet the customers' late check-out and give them a free member. Then you can wait, it will be much later at 2-3 o'clock, but the check-in time is also 2 pm. Hehe, it's time to doubt life again. You have to speed up, the guests who want to stay here are urging you. Therefore, there are many big sisters in the Ministry of Home Affairs, and no young people will choose, except interns.

How did you become a secretary in other security projects? Every department of the secretary can do it, especially paperwork, normal working hours. If you like paperwork, you can do it. These two departments are old men. The engineering department is busy repairing this and that as soon as it comes to work, and you answer the phone and sort out the documents alone, day after day.

To sum up, what girls can do when they enter a hotel:

Front desk-three shifts, shift system, no rest on Saturday and Sunday, standing to work, colleagues and leaders are unstable/get commission, earn more 1-2k, depending on your upselling.

Rats-no fixed weekends, social needs, unstable colleagues and leaders/delegates, sitting and working.

HR-trivial, demanding patience, low salary/fixed hours, occasional overtime at the end of the month, and relatively stable colleagues and leaders in the department.

Secretary of each department-salary is 2.5k-3k, with limited promotion space/fixed time.

These departments are relatively suitable for girls, but if you really have feelings for hotels, you can study, jump ship and roam around the country. If you just want to find a job, you don't need to study hotel management at all. The substitutability is too strong, the salary is pitiful and the promotion space is limited. It is better to study a major suitable for girls, with a wider range.

PS Speaking of English, all walks of life need it now, and the English that hotels can use, hehe, need not be discussed at all. That English is unnecessary! Too good people to waste!