How does the hotel write a guest complaint review to the Tourism Bureau?

First of all, I would like to express my sincere apologies to the leaders for this incident. Because of my neglect, rudeness and carelessness to customers, it has caused adverse effects to the company, resulting in damage to the company's interests and reputation. I feel extremely guilty and regretful about this mistake. It is useless to apologize for what happened, but here, I still want to sincerely review my behavior to the company and everyone, deeply reflect on it, and resolutely put an end to such incidents from happening again.

This incident is by no means accidental, which clearly shows how unprofessional my previous work attitude was. As a member of the service industry, I should be very aware of the importance of service attitude to customers, especially in my position of first-line contact with customers. How does attitude greatly affect the image of our company in the eyes of customers? If I make a mistake here, all my previous image efforts will be greatly reduced because of me. This incident fully exposed my lack of attention to my work.

When I was complained by a customer, the leader pointed out my mistake in time and severely criticized me. To some extent, I am deeply saddened and feel a little lucky at the same time. I am glad that I woke up in time, because this review broke out my potential mistakes and encouraged me to correct my mistakes and work hard for better work in the future. This is undoubtedly a key turning point in my future life and work.

So I want to make a profound review and sincerely thank the leaders for their concern. In the next stage, I will keep this lesson in mind. I want to realize such a huge mistake from the bottom of my heart. Once again, I hope the leader can accept my sincere apology and supervise me to correct my future mistakes. In this regard, I will humbly consult with leading colleagues, actively cooperate, learn from experience, refer to service regulations, be strict with myself, and strive to avoid this situation from happening again.

Finally, I hope employees can take me as a negative example, compare themselves, check themselves, be strict with themselves, be willing to work, take responsibility, be an excellent employee and contribute to the development of the company.