Hotel manager syllabus

Assistant Hotel Manager: room reservation management, hotel reception management, front office service and concierge management, room marketing management, hotel customer service management, hotel grass-roots management functions, hotel grass-roots training and guidance, and human resources management at the supervisory level.

Hotel manager: the role orientation, responsibilities and quality requirements of hotel middle-level managers, and the daily management, quality management, marketing management, financial management, front office management and room management of hotel middle-level managers.

Senior Hotel Manager: China Hotel Industry and World Hotel Group, Hotel Planning and Organization Management, Hotel Human Resource Management, Hotel Operation Guarantee Management, Hotel Information Management, Hotel Corporate Culture Construction, World Theme Hotels and Hotel Revenue Management.