What are the positions in the hotel room department and what are the jobs?

The positions and work of the hotel room department are as follows:

1. Housekeeping Director

1. Check the arrival status of the department staff before going to work every day.

2. Check the appearance of employees.

3. Check the night shift report and check the room status with the front office manager.

4. Communicate with the front office manager. If there are VIP guests or group reservations, the floor attendant must be notified in advance to prepare.

5. Personally check the status of VIP rooms and group rooms to ensure the normal operation of all facilities and equipment.

2. Floor foreman

1. Check the room status and night shift report before going to work every day.

2. Hold a pre-shift meeting to check the arrival of waiters and the appearance of employees.

3. Allocate work according to room status.

4. Supervise the waiters’ room-making procedures and standards on-site, and make timely corrections when problems are discovered.

5. Responsible for checking the health status of each room. If it does not meet the standards, the waiter must be asked to redo it to ensure the quality of each "OK" room.

3. Floor attendants

1. Change sheets, pillowcases, and make beds.

2. Clean the bathroom, clean carpets, dust walls and window frames and furniture.

3. Change towels and replenish supplies, such as matches, soap, stationery supplies, etc.

4. Room Manager (Guest Room Supervisor)

1. Supervise, guide and implement the implementation of all rules and regulations within the scope of hotel rooms;

2. Responsible Check the sanitation and inspection work in guest rooms and public areas;

3. Ensure the normal operation of facilities and equipment in guest rooms and work areas, and report and follow up on abnormalities in a timely manner;

Five: Housekeeping Department Employees

1. Clean the guest rooms on the floor to ensure service quality;

2. Ensure the maintenance and warranty of facilities and equipment during the work process ;

3. Within the scope of work, provide services in a timely manner according to customer needs;

Extended information:

The key points of the housekeeping department generally include the following: :

1. Guest rooms should do a good job in sanitation in daily management. Because the quality of hygiene directly affects the quality of guest rooms and guest satisfaction. It is mainly divided into two parts: one is environmental sanitation. Environmental sanitation includes floor sanitation and public area sanitation. It is the first impression that guests see and feel when they arrive on the floor.

2. Provide good customer service. In the case of ensuring the quality of room hygiene, customer service is another focus of the guest room. It includes: shoe shine service, guest service, babysitting service, laundry service, turndown service, wake-up call service, room service, and the list goes on. There are many kinds of guests staying in hotels, and everyone has different habits, hobbies, etc.

3. Work safely. Safety cannot be taken lightly when it comes to housekeeping work. Because, if it is not done well, the health and services mentioned above will be out of the question. It requires every person in the guest room to work strictly in accordance with the safety operation system, fire prevention system, key card management system, guest access system, room door opening system, etc. stipulated by the housekeeping department.