Traditional Culture Encyclopedia - Hotel accommodation - Clean annual work plan
Clean annual work plan
Cleaning annual work plan 1 In order to ensure the smooth development of xxxx cleaning work, combined with the actual situation of this building, aiming at the shortcomings existing in 20xx work, the 20xx annual work plan is formulated, which is mainly reflected in the following aspects.
First, do a good job in employee recruitment to ensure the stability of the workforce.
According to the past facts, it takes a long time and high enthusiasm for employees to introduce people to clean. Recruited personnel have short working hours, ranging from a few days to a month. According to the above experience, employees should be fully mobilized to introduce fellow villagers and neighborhoods in 20xx, and efforts should be made to supplement cleaning staff. We should not only introduce new employees and new forces, but also retain old employees and old backbones. We should not only ensure the quality and quantity of daily work, but also take care of employees' emotions, rationally adjust and make overall arrangements for employees' work and rest, always care about employees' lives, let employees feel the warmth of home after work, and let employees complete their tasks with peace of mind.
Two, in-depth staff skills training, improve the professional quality of cleaning.
The new cleaning staff shall be trained in various rules and regulations formulated by the company, and the theoretical knowledge of cleaning shall be trained for different positions, so that employees can master the cleaning knowledge and meet the requirements of office cleaning. On the basis of theoretical knowledge training for cleaning personnel, practical operation training is carried out in combination with the actual situation, focusing on the use and configuration of cleaning tools and materials, cleaning procedures, elevator cleaning and maintenance, rust treatment, trash can cleaning and other related specific operating procedures.
Third, implement responsibility management, do a good job in daily cleaning, unite and cooperate to overcome work difficulties, strengthen employees' understanding of the company's cleaning inspection and assessment standards, and clarify employees.
Responsible for regional and cleaning tasks, establish employees' sense of responsibility, let employees work hard and complete tasks according to standards.
The daily cleaning of xx men's bathroom is a big problem at work. The difficulty is that the cleaning staff on each floor are mostly lesbians. At work, the men's bathroom is our blind spot, and the owner's complaint is mainly the replacement of toilet paper. In order to completely solve this problem and satisfy the owner, we will communicate with other property departments in 20xx, and use the inspection time of other property professionals to help replace toilet paper (mainly on the third and fourth floors of the comprehensive building), which requires the coordination of the property office and the support of each team.
Fourth, strengthen safety publicity and enhance safety awareness.
The cleaning work is complex, the working environment is uncertain, and the safety hazards of the operation are correspondingly increased. Clean and safe operation has also become the top priority in our work. We will strengthen safety education and management, and train employees in safe operation and cleaning precautions.
Cleaning work is everywhere, and cleaning personnel are everywhere. Therefore, after work, our cleaning staff should also shoulder the work of building voluntary security guards. Therefore, I should not only be safe in my job, but also understand other safety issues and be able to handle them. In 20xx, we will continue to actively participate in all kinds of safety training, especially the fire training organized by Central Control, so as to familiarize all employees with the storage location of fire-fighting equipment, the use of simple fire-fighting equipment and the problems of fire hazards. Let employees know the importance of safety and nip all kinds of dangers in the bud.
Five, improve work efficiency, ready to accept temporary work.
On the basis of daily cleaning, it is necessary to cooperate with the property to do a good job of flood control in rainy season, mainly focusing on the roof, and arrange personnel to clean up the garbage and silt at the rain outlet from time to time to prevent the rain from silting up due to the blockage of the rain outlet. After winter, we will implement the plan of snow sweeping and ice shoveling, and do a good job of removing the peripheral snow and ice and indoor anti-skid. For the inspection and reception of major national holidays and leaders of other units at all levels, we should seize the time, grasp the progress and carry out relevant clean-up work in a surprise attack. Do a good job of land reclamation for 20xx years of ground decoration in advance. For the work arranged by Party A and the relevant leaders of the property, the quality and quantity shall be guaranteed without discount.
Six, rational use of resources, reduce work costs.
Strengthen warehouse management, inventory the materials and cleaning tools of the warehouse in the current month. Do a good job in reasonable deployment and standardize the lifting of materials. Repairing old tools (such as mop clips and dust pushers) will save unnecessary expenses for the company and strive to achieve the best results with the lowest expenses. In a word, we will serve the owner wholeheartedly with the working principle of "long-term management, efficient implementation, self-discipline and self-motivation, and harmonious progress" in the work of 20xx. Taking the owner as the center and satisfying the owner as the purpose, and adhering to the principle of "standardized service and people-oriented", our cleaning work has reached a new level and contributed to the company's performance for 20xx years.
Cleaning annual work plan 2 I. Daily management of cleaning and greening
1. In the past year, based on the principles of equality, fairness, justice and openness to employees, we strengthened communication and exchanges among employees, cultivated their sense of teamwork and collective cohesion, and made employees have a sense of ownership in their work, making their work passive and active, and greatly reducing the turnover of personnel.
2. Staff training
As an indicator task of daily work (because most of them are new employees, they are all novices or have never done cleaning work at all), employees are trained once a week for 2 hours at noon. The training contents include: basic cleaning skills, job responsibilities, operation safety, performance and use of cleaning agents, use of machinery and equipment, etc. According to the actual situation, formulate post operation rules, inspection rules, training rules, language behavior norms and related work skills for each post, and at the same time provide continuous guidance and training in daily work. Training runs through the first half of the year. After examination, 65,438+000% of employees passed the practical examination and 95% passed the theoretical examination. In addition, two groups of foremen were trained in grass-roots management ability, so that grass-roots management was continuously strengthened and improved.
3. The strict requirements for the daily gfd, courtesy, attendance discipline, queuing to and from work, and unified work shoes (employees buy by themselves) of the employees of the two teams were applied to their daily work, and the overall image and quality of the clean and environmental protection employees were greatly improved.
4, daily cleaning work
Strengthen the daily cleaning management of the first phase, especially the crystal surface treatment, glass cleaning, carpet cleaning and range hood cleaning of the clubhouse, and regularly complete all kinds of mobile work such as cleaning the dead corner of sanitation, cleaning the fallen leaves of Tianhu Lake and Xianzi Lake, cleaning the sediment at the source of streams, cleaning fountains, cleaning sewers, cleaning mountain roads, etc. according to the weekly plan and monthly plan, and at the same time, intensify efforts to clean the fallen leaves and collect the garbage around the lawn, thus greatly improving and improving the sanitary quality.
5, tool material management
In order to control the cost and prevent the waste of materials, the cleaning and greening materials shall be handled by special personnel, and the receiving and dispatching registration shall be strictly carried out, and the materials shall be used according to the planned dosage. Trade in the old tools for the new ones, and keep the tools yourself. Whoever loses them will be compensated. Under the condition of ensuring quality, use what can be saved. At the same time, cooperate with purchasing to check the quality of materials, conduct market research on the unit price of materials, and adopt materials with reliable quality and reasonable price, so that the consumption of clean materials will drop a lot in quantity and price, and truly open up sources and reduce expenditure. At the same time, do a good job in the use, storage and maintenance of various mechanical equipment to improve the service life of mechanical equipment.
Second, clean land reclamation work
While ensuring the daily cleaning work, we will put the cleaning and land reclamation of the second-phase building, the cleaning after water leakage maintenance, and the opening of the sales department and model houses of the holiday pedestrian street at the top of all the work. According to the actual situation, scientifically and reasonably mobilize personnel, and reasonably arrange cleaning and land reclamation, floor waxing, greening and plant decoration. With the joint efforts of all staff, the plan for the next year can also be completed and staffed ... According to the responsibilities of the department, specifically, what methods are used to implement, schedule and control these responsibilities, and improvement plans and preventive measures are taken for this year's deficiencies. At the same time, combined with the company's development plan, adjust the direction and focus of work, so as to plan in advance, control in the process and summarize afterwards, so as to integrate departmental work into the company's development plan.
Clean annual work plan 3 1. Improve various management systems and form a supporting assessment and supervision mechanism.
In xx years, on the original basis, we revised and improved various management systems and established a systematic performance appraisal mechanism. Change the passive state of "people manage people" in the past and cultivate the self-discipline consciousness of cleaning staff, so as to move towards the benign track of "system manages people and system restricts people" Further strengthen the management of people and refine and quantify the working standards, so that on the one hand, it is convenient for operators to be familiar with what they should do and to what extent; On the other hand, it facilitates the assessment and supervision of managers and reduces personal subjective factors. Adhering to the policy of "fixing people, posts, time, standards and tasks" in the work, taking effective measures for specific work, strengthening the management of operators and optimizing the personnel structure are more conducive to the future work.
Two, the implementation of the first question responsibility system
The implementation of the first question responsibility system requires the cleaning staff of this department to master more information, such as the information of hotels and office buildings, and the daily habits of important leaders. , as well as the flexibility of cleaning staff to handle things and the ability to solve customer service needs. Our department will collect information extensively, strengthen training and study, and expand our knowledge in order to better serve our customers. The first question responsibility system will be officially implemented from xx month, xx year. The department will work hard on customer complaints, and implement the principle of "who is in charge, who is responsible". Once it is checked, there will be no backlog and file management will be done well. Constantly accumulate work experience and raise our service level to a new height.
Third, establish a "room inspection-free system", give full play to the backbone role of cleaning staff, and let the foreman have more time and energy to focus on the management and training of cleaning staff.
In order to let the cleaning staff have a deeper understanding of the hotel cleaning work and strengthen their sense of responsibility, the hotel cleaning department will sign an "exemption agreement" with the room cleaning backbone in xx, so that the cleaning staff can conduct self-examination and self-correction, and let the cleaning staff participate in the management and be responsible for the shift work during the foreman's vacation, which fully reflects the value of the cleaning staff and the trust of the department, and makes the cleaning staff more enthusiastic about their work. This move will reduce the workload of the foreman's rounds, have more time and energy to focus on the management and training of cleaning staff, and really play the role of grass-roots managers.
Fourth, continue to cooperate with the office to provide more convenient and efficient internal document delivery in the office building.
At present, the documents, letters and newspapers in the office building are delivered by our department in cooperation with the party Committee office, but the service content is limited to opening the door. According to the advantages of our department, in order to make this business more convenient and fast and meet the needs of customers, our department will cooperate with the office of the Party Committee of the office building to set up an agency at the front desk to carry out this communication work for customers.
Five, the establishment of engineering maintenance files, tracking the maintenance situation in the region.
Starting from xx, the department will establish engineering maintenance files to record some special maintenance items, so as to facilitate timely tracking and understanding of regional maintenance, thus more effectively ensuring the integrity of facilities and equipment in the region, and at the same time better understanding the operation of facilities and equipment in the region for a period of time. Fundamentally solving the long-term problems left by the project that hinder the development of the department will also greatly enhance the customer's recognition of our management.
Sixth, cultivate the observation ability of cleaning staff, provide personalized service and build a service brand.
With the development of hotels and groups, the business philosophy and service concept in the industry are constantly updated, and the expectations of customers are also rising. It is not enough to satisfy customers, but also to make them unforgettable. This requires providing personalized services on the basis of standardized services. Hotel service pays attention to "thinking what guests think and being anxious about what guests are anxious about". Service personnel should pay attention to observation, guess the psychology of the guests, provide services as quickly as possible when the guests have not said their requirements, and send pillows as soon as they want to sleep, as we often say. Imagine if the customer is unforgettable about such a service?
The department will focus on training cleaning staff how to provide personalized service according to the living habits of the team leader. In daily work, by encouraging training, collecting and sorting out, standardizing the system and rewarding training, it becomes the conscious action of cleaning staff and promotes the improvement of overall service quality.
1. Encourage training: The department will train waiters who have excellent work performance and are praised by group leaders, so as to raise their service awareness and quality to a higher level and strive for first-class service based on their posts.
2. Collection and collation: Department managers strengthen on-site management in their daily work, look for typical examples of personalized services from front-line services, collect and collate them, and summarize them into files.
3. System standardization: the typical cases sorted out will be popularized and constantly supplemented and improved in practice, thus forming systematic and standardized data as a standard for measuring service quality and realizing the transition from fuzzy management to quantitative management.
4. Training reward: The sorted materials can be used as training materials, so that the new cleaning staff can understand the work requirements and learning objectives from the beginning, and the old cleaning staff can find the gaps through comparison, fill the gaps and improve the cleaning staff's understanding. For cleaning staff with outstanding performance in their work, the department will commend and reward them in various forms, so that cleaning staff can form a good atmosphere of scrambling and making contributions.
The implementation of the above plan requires the joint efforts of all cleaning staff, the assistance and cooperation of other brother departments and the full support of hotel leaders before our plan can be implemented. I hope that when we review our work in xx next year, we will gain not only confidence, but also fruitful results.
Clean Annual Work Plan 4 School cleaning and hygiene work is a very important work in school education, which is to cultivate students' good hygiene habits and healthy and civilized attitude towards life, improve school hygiene environment and educational hygiene conditions, monitor students' health status and strive to improve students' health level. The specific work of this semester is as follows:
First, further implement the "Regulations on School Health Work"
"Regulations" is the main basis for school health work. Schools must be in accordance with the provisions of the "Regulations", the school health work into the school work plan, set up a person in charge of the organization, formulate a planning system to strengthen management, and further implement the provisions of the "Regulations" to schools.
Second, do a good job in students' physical health test.
According to the "Regulations", physical examination, hemoglobin survey and other morphological, functional and physical fitness tests of students in our school will be carefully organized in September, and statistics, summary and analysis of data will be done well.
Third, keep the environment clean and beautiful.
Pay close attention to the school environment, keep the campus and indoor and outdoor clean, and implement the system of two sweeps a day. Each class has a school district, and teachers have the responsibility to check and supervise to ensure that there are no scraps of paper and other sundries in the school district. Check the indoor and outdoor environment every morning and regularly check the hygiene of each class. Ask students to leave their seats to do exercises or go to a special classroom. The items on the desk should be put in the drawer, and the tables and chairs should be placed neatly. Always keep the walls of classrooms and outdoor corridors white, the windows bright, the tables and chairs neatly arranged, the ground clean without sundries, the sanitary corner clean and tidy, and the cleaning appliances neatly arranged, so as to truly make the indoor and outdoor clean and beautiful. Every special classroom has a teacher who is responsible for cleaning every Monday afternoon and checking in the outpatient clinic on Tuesday. There is a special person in charge of the campus flower beds, and they are trimmed regularly.
Fourth, supervise and urge education and health work.
In order to do a good job in education and health, the school urges teachers to pay attention to the efficiency of 40 minutes in each class so as not to delay the class. The clinic randomly checks whether the teachers postpone classes every month. The distance between the first desk in the classroom and the blackboard is not less than 2 meters. Students are required to change seats every week. In class, the teacher is required to write on the blackboard with correct handwriting and moderate size. When students read and write, teachers should urge students to achieve three ones, "one inch", "one foot" and "one punch" to reduce myopia rate. Five, to further strengthen the health supervision and management of drinking water and canteens in schools. In accordance with the requirements of the Food Hygiene Law and the Measures for the Administration of Drinking Water, do a good job in canteen licensing and staff physical examination. Regular supervision and inspection of canteen hygiene to prevent food poisoning and intestinal infectious diseases. Each class is equipped with purified water to ensure the quality of students' drinking water.
Sixth, do a good job in the daily work of school health.
Do a good job in health care summary this semester, participate in regular meetings and professional training of health care teachers, improve their professional level and improve the quality of school health work.
Clean annual work plan 5 It is precisely because of this that hygiene will make us feel comfortable. In the future work, in order to improve our work and make our cleaning work more thorough, we have decided to make the following plans.
First, improve the quality of cleaning staff.
The quality of our cleaning staff is that we can't be greedy and cheap, and we can't sneak around. Disposable goods, things that need to be replaced in time, such as garbage bags, must be replaced in time. If it is found that a cleaning staff cuts corners to save consumption and intercepts public funds privately, we will hell to pay. At the same time, strengthen the training of these personnel, publicize and promote the company culture with legal awareness, and avoid such scandals. At the same time, a rigorous investigation usually takes one or six months. Customers will grade their works, and those with high scores will not only be rewarded, but also get more opportunities. Since they can win the trust of customers, it is worth our efforts to recruit new people. At the same time, some people who don't do well will be rejected by customers, indicating that there is something wrong with their work or communication summary. These problems may be serious and need to be adjusted and changed to avoid disappointing customers, so we must give them more recognition and punishment.
Second, do a good job of disinfection and cleaning
In the previous work, we noticed the garbage on the surface, but forgot to disinfect and clean it. Because when garbage is produced, we must continue to work hard to keep a place clean and ensure that there will be no germs. We must let our customers know that we are serious. Therefore, it is generally decided to disinfect and clean the working environment once a week to avoid the failure of disinfection and cleaning due to their own work. At the same time, we should strengthen job security and not delay time. Clean the work in strict accordance with the specified time, without affecting the normal work and rest of customers, stagger the time, ensure that the work can be cleaned in time and avoid making mistakes again.
Third, promote communication and exchange.
When it comes to communication, we can guarantee that our customers will not be affected during their work. When we meet customers in the process of cleaning, we usually keep cleaning staff away from customers to avoid collision with customers. When we meet with customers, we need to communicate with them and get their consent before we can start our work, so that our work can be recognized and avoid conflicts with customers in our work and hinder our normal work. This is not conducive to bookkeeping. Of course, when the customer disagrees, they will come back after the customer agrees.
Fourth, do a good job in door-to-door service.
Now the job is not only active, but also door-to-door cleaning business, because some customers may need our help. At this time, they will have more agreements with customers, do a good job, and clean up the work results so as not to disappoint customers. They can't move anything except garbage, so they can be completely clean, keep sanitary and satisfy customers. Our work at least can't disappoint our customers. Since the customer needs our cleaning staff, it must be clean and don't give up halfway.
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