What is the psychology of the "anti-Yang" guests in the hotel?

"Some patients are infected in the ward. In order not to affect the safety of other patients and their families, they moved to the hotel next to the hospital for isolation, and then returned to the ward for treatment after turning negative. " A hospital-related manager revealed. This statement has also been confirmed by the hotel. The manager of a hotel next to a well-known third-class first-class hospital said that more than 50% of their hotels came to Shanghai for medical treatment. The "grim situation" in the store now is a great test for all employees.

"Children at home", "only one bathroom" and "living with the elderly who have basic diseases" are the reasons why most positive patients choose hotel isolation. "Instead of wearing a mask at home, it is better to be free in the hotel and have less psychological pressure." One interviewee said frankly. And their choice is also concentrated in the chain hotels with good reputation, because these hotels are "easy to live and not expensive".

In this regard, the hotel said that according to the relevant requirements, they will not refuse positive patients, but they do face greater pressure on epidemic prevention and control. "Recently, the employee infection situation is more serious and the front desk is understaffed." A person in charge of a hotel group in Qingpu revealed.

"Although we don't check the code, we still hope that guests can take the initiative to inform us to avoid frequent access by employees." An employee of Zhu Hua Group said.

In view of the "anti-yang" behavior of hotel guests, some hotels reduce the infection risk of employees by optimizing the check-in process, improving disinfection standards and enabling robots. For example, Zhu Hua Group has carried out as many as 36 cleaning steps and 6 special disinfection measures for guest rooms, allowing robots to go to the site for emergency treatment, and complete the distribution requirements through contactless service.

At present, the proportion of positive infection is increasing, and it is inevitable that hotel employees will face risks. To ensure the safety of hotel employees, we should start from two aspects: first, we should appeal to guests to take the initiative to tell their health status frankly and reduce room service.