What is the hotel welcome training plan?

The first impression of the hotel. It is also the first impression that the first receptionist of your hotel gives customers. Polite and civilized corporate image. At work, you are not only yourself, but also a member of the hotel. Just like the peace messenger sent by the ancient emperor.

Of course, this requires a higher personal image temperament. You need to know what you represent. What to do. Generally, the salary of greeting guests is higher than that of waiters. Standing at the door doing nothing every day. Thinking is beautiful, but doing it well is not easy.

General etiquette for welcoming guests:

First, dress. Then stand. Sitting posture. Men and women pose differently. Smile. Shake hands. The way of introducing people There are men and women in order. Submit your business card. Please gesture. The position of the guest of honor. Guest seats at the banquet.

Responsibilities of ushers:

1 The usher greeted the guests politely at the entrance and guided them to the right seats. Help pull the chair to seat the guests.

Notify regional attendants to close menus and other services in time.

Clearly know the location and capacity of all seats in the restaurant. Make sure there are an appropriate number of people in the corresponding seats.

Distribute the guests to different areas evenly to balance the workload.

5. Record the guest's opinions and complaints, and report to the restaurant manager directly under him in time for handling.

Accept or politely refuse a guest's reservation.

Responsible for storing clothes, hats, umbrellas and other items.

Answer the phone and inform the receiver.

Of course, the most important thing is to make the guests feel enthusiastic. Our job is to make them smile and keep the best service in mind.