What are the job responsibilities of a hotel operator?

The specific job responsibilities of the hotel operator:

1. Answer the phone, stick to the job, transfer every call politely, enthusiastically, accurately and quickly, and transfer the incoming call to Guest rooms and related departments make no mistakes;

2. Record all wake-up service requirements, and provide wake-up services and message services to guests seriously, carefully and accurately;

3. Be familiar with the telephone codes of major international and domestic cities and regions, memorize the city's emergency repair, first aid, fire alarm and foreign-related unit common telephone numbers and other inquiry information to meet guest inquiries;

4. Master the information of leaders at all levels of the hotel Familiar with the names and telephone numbers of various hotel departments and service facilities to provide various inquiry services at any time;

5. Responsible for communicating with various hotel departments, extensively soliciting and listening to the opinions of guests and departments, studying and solving problems in a timely manner Continuously improve the work on problems;

6. Keep duty records and comply with the shift handover system.

Operator:

Operators usually work in the company's call center. They mainly answer customer calls, solve related business problems, and are engaged in long-distance calls, international calls, and inquiries. Various types of operator desks such as telephone numbers, wireless paging, information services, and user switches, as well as personnel who handle on-board business inquiries.

Operator responsibilities:

1. Collect and analyze various information related to marketing work, including product sales and market competition of the company and its industry, as well as the company's Marketing objectives, marketing concepts, business philosophy, etc. In addition, it also includes all knowledge and information about the company's products, as well as customer needs and expectations for product performance, form, etc.

2. Develop a telephone sales plan based on the information collected and processed and the sales targets that should be achieved.

3. Target target customers and build relationships. Target and predict the number of customers based on market research results, customer lists, ordering information, potential customers' purchase inquiries, etc. At the same time, conduct phone calls to customers to identify target customers.

4. Develop sales plans and customer phone visit plans. Determine which product performance to introduce to customers, as well as which indicators can meet customer needs and product features, and formulate corresponding customer phone call plans and coordinate time.

5. Execute the sales plan. Through customer phone calls and the implementation of various promotional methods, handling of exceptions, collection and organization of information, etc., it is determined whether the sales task can be achieved and the key links in formulating the sales plan for the next stage.