Traditional Culture Encyclopedia - Hotel accommodation - The development of corporate etiquette
The development of corporate etiquette
The various corporate etiquette activities are the specific external form of corporate culture. Therefore, the organizers of corporate etiquette should carefully organize and carefully plan the scenes of these ceremonies and the themes that should run through them, so as to create a good ceremony. atmosphere so that employees can be fully infected and educated. In fact, the formation and implementation of corporate etiquette is a long-term process, and it is by no means a one-day achievement. Shaping corporate etiquette must focus on practice and cultivation.
First of all, we must "stand high". In other words, corporate etiquette must be reviewed, designed, and cultivated from a perspective that is conducive to the implementation of corporate mission and purpose, the promotion of common values ????and corporate spirit, and the implementation of corporate development strategies and management concepts. In "Corporate Culture - Etiquette and Rituals of Corporate Life", Tres E. Deere and Alan A. Kennedy not only listed corporate ceremonies and rituals as the fourth of the five elements that constitute corporate culture, but also It is believed that enterprises should instill the enterprise's working procedures and service standards into employees through etiquette and ceremony, and display a good image of the enterprise to the society. Haier’s “6s pre-shift meeting” is such a successful design. Every day, the Haier factory holds a 6S pre-shift meeting, where employees with outstanding performance stand on the two big footprints and introduce their experiences to their colleagues (in the past, employees who performed poorly every day stood on the big 6S footprints to reflect on their shortcomings. ). Haier 6S is the first letter of the six tasks of sorting, reorganizing, sweeping, cleaning, quality and safety. The "6s pre-shift meeting" embodies the main content of Haier's management method of "every day is completed, every day is completed, and the day is high" that Haier has implemented for many years.
Secondly, we must "do it in the details." Details determine success or failure, and great things in the world must be done with details. The basis for cultivating good corporate etiquette and customs is to guide employees to form good hygiene habits, such as proactively cleaning before and after work, not littering, carefully checking the operation of equipment, dressing uniformly, etc. employee behavior in daily work and the little things in daily life. And use this as a breakthrough point, take one step at a time, persevere, and over time, there will be results. Hilton Hotels in the United States has always attached great importance to cultivating the etiquette and customs of its employees. The smiling service formed by its employees' civilized etiquette education is world-renowned. Donald Hilton is a master of "details". Every time he visits a Hilton hotel, the most asked question is: "Did you smile at the guests today?" Good etiquette helped Hilton Hotels survive the 1930s. During the Great Depression, the United States got out of trouble and entered a smooth road, which brought huge profits.
Finally, we must "put it into practice". Generally speaking, once many rituals in an enterprise are established, they must maintain stability and continuity. This will create a cultural habit of the enterprise among employees, which will help develop employees' psychological dependence and sense of belonging to the enterprise. plays an important role. According to expert research, to make a behavior a habit, it must be reinforced 17 times. In corporate life, IBM has developed a series of work etiquette, such as requiring employees to salute each other and say "good morning" or "good" when they meet for the first time every day; requiring employees to ask guests to go first and say "good" when going up and down the elevator. Smiling to the passengers on board to show the civilized image of the company; requiring employees to state their names when making calls, sort out the key points of the call in advance, try to finish the call within 3 minutes, and answer the phone before the phone rings twice. When you answer the phone after two rings, say, "I kept you waiting." In order to implement these work etiquettes, IBM has specially formulated a self-examination manual on work etiquette, which is available for everyone to check at any time. At the same time, in order to check whether employees comply with necessary etiquette, Thomas Watson appoints 1 to 2 "etiquette committee members" at each grassroots level to supervise the implementation of etiquette, thereby forming a good atmosphere of civility, courtesy, friendship and mutual assistance in the company.
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