Boyue Hotel Guiyang

14, the circle of friends and Weibo have been bombed. At 8 o'clock last night, a blogger named "Zong Hua lost his golden hoop" in Weibo (hereinafter referred to as "Zong Hua") exposed the video of 10 more than five-star hotel chain waiters wiping cups and toilets with guest bath towels, which aroused widespread concern among netizens.

In the 14 five-star hotels exposed in the video, without exception, there are sanitary chaos such as wiping cups, sinks and mirrors with the same dirty rags and dirty bath towels used by customers. The Bulgari Hotel in Shanghai, which costs about 4,500 yuan a night, was even exposed: the room service staff dug out the disposable cup cover from the trash can and continued to use it for guests.

"The reality is worse than the video shows." In an interview with The Paper (www.thepaper.cn), Mr. Hua revealed that he had made unannounced visits to more than 30 five-star hotels, and only 14 hotels with relatively clear shooting effects were exposed in the video. In fact, the coverage rate of hotel hygiene chaos is close to 100%. "This is already the best hotel in China, and the situation of other hotels can be imagined. Don't think that this is just a crisis for the rich. "

Wash the coffee cup with half the shampoo used by the guest.

The video titled "The Secret of the Cup" released by Zong Hua filmed the cleaning work of the room service staff by placing a hidden camera in the bathroom of the hotel room, focusing on the cleaning of the hotel cup.

"The result can be said to be shocking. I felt very angry when I saw the shooting results. I didn't expect it to be so bad. " Mr. Hua said that there were many hotel brands that he liked and trusted very much, but the result made him quite disappointed.

The hotels exposed in The Secret of Cups include Conrad Beijing, Park Hyatt Beijing, Shangri-La Fuzhou, Sheraton Guiyang, Sheraton Nanchang, Bulgari Shanghai, Four Seasons Shanghai, Mandarin Oriental Shanghai, Le Meridien Royal Shanghai, Puli Shanghai, The Ritz-Carlton Shanghai, waldorf Shanghai Bund, Yihe Oman Beijing and Wang Fu Peninsula Beijing. The reference room rates of these 14 hotels range from 1000 yuan to about 5,000 yuan per night.

As can be seen in the video, it is very common to wipe cups, sinks and mirrors with the same dirty rags or dirty bath towels and sponges in 14 hotels.

Some hotels have photographed more serious hygiene chaos. For example, the room service staff of the Ritz-Carlton Hotel in Pudong, Shanghai, which costs about 3,000 yuan per night, washes coffee cups with half of the shampoo used by customers, and then puts back the squeezed half bottle of shampoo to continue to use for customers; At the Bulgari Hotel in Shanghai, which costs about 4,500 yuan per night, the staff took the disposable cup lids discarded by customers out of the trash can in the bathroom, wiped their T-shirts several times and continued to cover the cups for customers to use.

"In the past six years, I have regarded the hotel as my home. Today, I'm going to tell you a long-standing problem in China's hotel industry, which is close to 100%, and even the most famous brands are not spared. Each group has guest room cleaning procedures and hygiene standards, and the state has also promulgated the "Operating Procedures for Disinfection of Guest Rooms and Cups in Tourism Industry", but the whole industry has hardly strictly implemented them, leaving health hazards. " At the beginning of the video, Teacher Hua wrote. '

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* * * Investigated more than 30 hotels, all of which were poorly done.

Mr. Hua told this reporter that he did this survey because of an accidental "discovery".

"I once stayed in a five-star hotel, and when I went back to my room, I happened to meet the staff cleaning the bathroom. I saw her wiping my cup with my bath towel. " Mr. Hua said that this move by the staff actually made him "scared" and ran out of the room.

"It suddenly occurred to me that this may not be an accident caused by one or two staff members. I just want to see how common this phenomenon is in the industry. " Mr. Hua said that he bought a camera that looked like an alarm clock and put it in the hotel bathroom to investigate the cleanliness of the staff.

According to Mr. Hua, he specially selected more than 30 representative five-star hotels, such as flagship stores that are particularly expensive, well-known or of a certain brand. Hotels are located in first-tier cities such as Beijing and Shanghai, and second-tier cities such as Guiyang, Fuzhou and Nanchang.

"More than 30 hotels are doing badly. 14 hotels in the final video are only because the shooting effect is clear or the problems reflected are more representative. "

Hua Zongyuan said that he chose these expensive five-star hotels to investigate, hoping to reveal the chaos in the hotel industry more deeply. "If such expensive and famous hotels have these serious problems, can those hotels with relatively low prices and economic benefits be spared?" Mr. Hua said, don't think that if you don't live in a five-star hotel, you won't encounter these sanitary chaos. The problem of non-five-star hotels may be more serious.

The room costs thousands of dollars a night, but I don't want to increase my investment in health.

It is worth noting that this is not the first time that five-star hotels in China have been questioned about hygiene chaos.

In September last year, blueberry evaluation revealed that five five-star hotels in Beijing did not change sheets or wash toilets, which once caused strong public concern. However, just one year after this public opinion storm, the question about the sanitary condition of five-star hotels once again detonated public opinion.

Why have they been exposed one by one without any improvement?

In this regard, Mr. Hua believes that this reflects the extremely worrying health problems in the domestic hotel industry. "For most hotels, they just regard the questions raised by public opinion as a public relations crisis." Mr. Hua always said that hotels are only thinking about how to "put out the fire" public opinion, and are unwilling to reflect on themselves.

In Mr. Hua's view, it is not difficult to solve the hotel hygiene chaos reflected in the video. "As long as you do two things. One is to achieve unified recycling, and the other is to equip room cleaners with recorders to conduct spot checks on their cleaning process. " Mr. Hua believes that the hotel should solve the problem from the above angle, instead of pushing one or two cleaning staff to take the blame.

"Taking a hotel with 300 rooms as an example, it only needs 30,000 yuan per month for unified recycling." Mr. Hua said, but even a high-end hotel with several thousand yuan per night is unwilling to spend more money, which is undoubtedly chilling.

In the interview, Mr. Hua also revealed to reporters that the sanitary problems in the domestic hotel industry are willing to go beyond the cleaning of cups. "For example, hotel bathrobes and bathtubs are clean. Many hotels just re-tie the bathrobe worn by their guests. Another example is the cleaning of tableware in hotel restaurants, and there are also health problems. " Hua said that due to the difficulty of shooting, the above problems did not appear in the video, but only from the current sanitary chaos exposed by the domestic hotel industry, it deserves great attention.