Traditional Culture Encyclopedia - Hotel accommodation - Briefly describe the job responsibilities of the front desk supervisor
Briefly describe the job responsibilities of the front desk supervisor
Responsibilities of Front Desk Supervisor 1
Manage and coordinate the daily affairs of the front desk;
Supervise the gfd, organizational discipline, polite language and work efficiency of the front desk team;
Regularly train and assess the front desk and arrange the work reasonably;
Constantly optimize and improve the front desk workflow and work norms, and do a good job in customer service;
Pacify after-sales customers and help them go to the hospital to go through the process;
Help after-sales customers arrange operation time and solve after-sales customer problems;
Responsible for paying regular visits to customers after operation, understanding the recovery situation after operation, and truthfully recording customer problems;
Carry out customer satisfaction survey, statistics and analysis of relevant information and data.
9. Report the summary to the Chairman once a month.
Responsibilities of Front Desk Supervisor 2
1, responsible for the daily management of after-sales maintenance front desk, and timely completing all tasks assigned by the company.
2. Responsible for customer reception of vehicle maintenance, and keep abreast of customer needs.
3. Assist the service manager to handle customer complaints.
4. After taking charge of vehicle maintenance,
Responsibilities of the front desk supervisor What the front desk supervisor does?
2020 Latest Job Responsibilities of Front Desk Supervisor _ Work Contents of Front Desk Supervisor
The heads (or foremen) of the front office departments directly direct, supervise, control and participate in the front office service and room sales of the customer service front line, and are directly responsible for the normal operation of the front office and ensuring the service quality. The following is a carefully collected job responsibilities of the front desk supervisor. Share it with everyone and enjoy it.
1, responsible for the reception and management of the front office/guest room of the hotel apartment, familiar with the functions of the service facilities and equipment, and assigning the work of the front desk housekeeper.
2. Analyze relevant market plans, formulate departmental work plans and complete work reports.
3. Supervise subordinates to assign tasks, clarify job responsibilities, and adjust work deployment at any time.
4. Maintain good customer relationship and handle customer complaints independently and effectively.
5, _ _ _ door facilities and management, spot check and improve the overall work quality and efficiency of this department.
6, assist the manager to complete the organization department work procedures and job evaluation.
1. 1 Overall guide reception, customer information entry and triage;
1.2 Responsible for the hygiene supervision of the public * * * area of the outpatient department to ensure that there is no mess and odor;
1.3 Responsible for receiving the purchase application, picking and use registration management of materials required by customers;
1.4 Assist the Director of Operations to deal with the comfort and guidance of problem customers;
1.5 is responsible for ordering food for customers other than the observed person.
1. Manage the service team and assist the after-sales service manager to complete the personnel planning and performance appraisal of the service team.
2. Supervise and implement the standardization of after-sales service process.
3. Participate in solving customer complaints
4. Maintain customer relationship
1. Supervise the daily work of the front desk service consultant.
2. Analyze and summarize the data of the current month.
3, according to the skill level of the front desk service personnel to carry out the corresponding skills training.
4. Divide the monthly tasks and priorities of service consultants.
5. Solve the complaints of front desk customers and service complaints.
6. Track the accident car and negotiate the maintenance amount with the insurance company.
7. Expand the accident car business and maintain the normal network of traffic police teams, parking lots and insurance companies.
8, accident car production data analysis and summary
1. Organize the reception, guidance and precise treatment of customers coming to the hospital at the front desk to ensure that customers can receive consulting services quickly;
2. Sort out the work flow and service details of the front desk, and highlight the service quality of the hospital;
3. Actively cooperate with and earnestly implement the implementation of various activities in the hospital;
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