Traditional Culture Encyclopedia - Hotel accommodation - The world in my eyes is rich and colorful.
The world in my eyes is rich and colorful.
The world in my eyes is a colorful composition 1 20xx March 3 1-20xx August 3 1. According to the arrangement of the school, we went to a star-rated hotel in Wuhan for training. My training unit is Wuhan Luojiashan International Hotel.
This training is mainly to let us have a certain perceptual knowledge of the professional knowledge we have learned and its application in practice, so as to help us combine the theoretical knowledge we have learned in the hotel management class with practical experience, lay a good foundation for future course study, and be more conducive to the study, understanding and mastery of professional foundations and courses. At the same time, the experience of this hotel training is also helpful for future employment.
When I first arrived at the hotel, I felt everything was new. After all, it is the first time to leave school and step into social work. Everyone is very excited and has an inexhaustible energy. They all regard the hotel as a stage to display their talents, and they all want to put their theoretical knowledge and ideas into practice. But there is a difference between ideal and reality after all. When we officially went to work, we found that many things were not as simple as we thought, and our passion gradually died out.
I am an intern in the hotel housekeeping department, and I have to go through training before I take up my post. The main content of the training is how to make the bed. It is our dean who teaches us to make the bed, and even every step of making the bed has requirements. The whole process of making the bed, including throwing the sheets, covering the quilt, flattening, three-in-one and covering the pillowcase, must be completed within three minutes. First of all, it is very difficult to throw away the sheets. Generally, it is required to complete it at one time, and ensure that the center line of the bed sheet coincides with the center line of the whole bed. Then wrap the sheets into corners, that is, wrap the sheets neatly into the upper and lower mattresses. What is important here is that there can't be a gap between the sheets and the mattress, otherwise the sheets can't be kept flat. Next, it is also very skillful to cover the quilt, that is, you only need to match the corners of the quilt with the corners of the quilt, and then throw it inside a few times. Others can be combed in detail. The most important thing is that the center line of the quilt should coincide with the center line of the bed and the sheets, which is the "three in one" in the process of making the bed. After that, the last step is to put the pillow in the pillowcase, keeping the full side facing the end of the bed, and the opening direction of the pillowcase is either facing the wall or the window. In the hotel industry, this is well-founded. I once saw a case where a female guest mistakenly put a necklace in the pillowcase because the opening direction of the pillowcase did not meet the regulations.
When I officially went to the housekeeping department for training, I found that the job of the housekeeping waiter was not just to make the bed. The room attendant's first task is to clean the room. There are also certain rules for cleaning rooms. In the training, I learned that the waiter should knock on the door before entering the room. The first step after entering the door is to open the window and then clean up the garbage and throw it out. Next, we will start making the bed. We should take away the quilts, sheets and pillowcases used by the guests and put them on according to the bed-making procedure. After all this, we began to clean. It should be noted that the wet cloth here generally wipes wooden furniture, while the dry cloth wipes metal and glass furniture. Every small place is not immune. On the whole, the wiping sequence is cyclic. During the whole process, we should put all kinds of furniture and utensils back in place and check how many daily necessities are consumed in the room. Very detailed things, such as the mobile phone should be placed in the middle of the bedside table, how to point the pen on the note paper when cleaning, and how to look sideways at whether the mirror is clean, all need to be taken seriously during the whole cleaning process. After cleaning, the carpet should be cleaned with a vacuum cleaner. Here, the suction port of the vacuum cleaner should move along the direction of the arts and sciences of the carpet, so that the carpet can be cleaned without damaging it. The last step is to replenish the items consumed in the room. If there are any missing items, record them and report to the supervisor. During the training, a guest lost a small square towel. Because the guest hasn't left yet, when the guest returns, the waiter will explain the situation to the guest, and finally the guest will have to pay compensation. Domestic servants also learned that every employee should have a sense of safety, and waiters should know general fire protection knowledge. In addition, waiters should know more about hotels and cities, provide more unexpected services for guests and make them more satisfied.
Training has given us a new social concept. When I walk on the streets of Shanghai and shuttle among all sentient beings, I really feel a drop in the ocean. The society is so complicated that sometimes people feel physically and mentally exhausted. After the hotel training, I was silent for a period of time, because I found that in the face of such a vast world, my thoughts and views were so naive and my mind was not broad enough. I have to observe, feel and hone quietly. I'm glad I still have one year to study. This year is like a buffer, let me, a soldier who is exhausted by the real society, recuperate and start again.
C is the period when my psychological gap is the biggest: it depends on the faces of all kinds of guests, even being insulted by others. Do they think it is a pleasure when they see our students at first sight? I didn't tell my family what I was doing, for fear that they would be sad to know.
After doing it for a long time, my mind has also been liberalized. I only regard training as an appreciation of society and life. Starting from the lowest level of society, while practicing, I feel the human feelings in society, accumulate social experience and ways of dealing with the world, and understand the complexity of interpersonal relationships. Perhaps this is the most important thing in training life. Training life is like a magnifying glass, which not only shows me my excellent side, but also magnifies your shortcomings and deficiencies in all aspects without reservation. As the old saying goes, I am glad to hear it. This is also the premise of a person's progress.
From my training in housekeeping these days, I can realize that the workload of housekeeping waiters is very heavy. On the other hand, the foreman, supervisor and manager of the housekeeping department all started from the grassroots waiters and stepped up step by step. They are very familiar with and skilled in grass-roots work. The supervisor once gave me a demonstration of making the bed himself, and it was very quick. And whenever the hotel receives important guests, it is usually the supervisor or even the manager who cleans the room himself without any negligence. From here on, practice and details are very important things that run through every employee of the hotel.
Growing up under the guidance of leaders, we are very grateful to the leaders for their dedication to us.
The world in my eyes is colorful composition II. Blue sky, green grass, golden rice. I seem to think that the combination of these scenery can form a charming picture, which makes people linger.
In my opinion, the world is blue and the blue sky is clearly visible. Whenever I am unhappy, I feel much more comfortable looking at the blue sky.
In my opinion, the world is green and green grass, which is like a gentle mother. Whenever people need them, the grass will try its best to help them. For example, when a child is tired from running, he will lie on the grass and rest. Sometimes he will put some snacks in his mouth, and sometimes he will take out his favorite cup and pour it into his mouth after opening it. Sometimes children will pick up books and read them with relish. This reminds me of a poem written by Bai Juyi, which says: Wildfire will not devour them, but they will be tall again in the spring breeze. Yes, the grass is tenacious, withered and reborn, which brings us a pleasant environment. So please take care of the grassland and our beautiful environment.
In my opinion, the world is yellow. Every autumn, children will go to places with fallen leaves to pick them up, because every fallen leaf you cherish represents that you have grown up by one year. When you grow up, you will find how wonderful your childhood is.
Time flies, the sun and the moon fly like a shuttle. During my growing up, I found many beautiful colors. For example, in the early morning, I was reading a book leisurely, and suddenly it began to rain. Later, it rained harder and harder. I put down my book, and then, overlooking the scenery, the rain gradually subsided, revealing a beautiful rainbow, red, orange, yellow, green, blue and purple.
The world in my eyes is colorful, so pay attention to observation and think seriously!
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