How does the hotel handle complaints?

First, contact the complaining customer in time, find out the cause of the matter and deal with it accordingly.

Second, better late than never.

Third, seriously investigate and deal with the problem to prevent such problems from happening again.

The most important thing is to solve the problems first. As for the solution, we should master it flexibly according to the actual situation. I'm also the hotel manager. You can tell me something, and I can help.