What are the jobs of the loyal account manager and the director of customer relations in the hotel?

The former belongs to the position of sales department, equivalent to account manager and so on. Mainly responsible for following up hotel customers' reservation, reservation, meeting and other business. Generally, every manager has a fixed goal to follow up with customers, and needs to constantly expand and innovate, and the assessment is measured by performance.

The latter, referred to as GRO for short, belongs to the service control post and the assistant manager of the lobby. Mainly responsible for handling hotel guests' complaints about hotel products (including services and physical consumption, etc.). ), improve guests' satisfaction with hotel services, supervise the work of hotel employees, and have the right to issue tickets to employees who do not do well. This position is infinite and unfixed for guests, and all guests who spend money in the hotel can serve. Evaluation is measured by personal service awareness and problem-solving ability.