What details should I pay attention to when I check in as an individual?

Baggage service procedures and standards for individual passengers;

1. When the guests arrive at the store, the bellboy should take the initiative to welcome them. Help the guests unload their luggage from the car. Please confirm the number of pieces of luggage to avoid omission. At the same time, write down the car number of the guest (if there is any mistake, you can quickly find out the whereabouts of the luggage according to the car number written down).

2. Guide the guests to the service desk for registration.

3. The bellboy puts the luggage 2-3 meters away from the front desk, stands beside the luggage in a correct posture, looks after the luggage for the guests, and waits for the guests to register.

4. After the guest completes the formalities, the bellboy takes the key from the receptionist, and the accommodation registration form sends the luggage to the guest room according to the room number.

On the way to deliver the luggage, the bellboy introduced the hotel facilities and services to the guests.

6. Introduce the key requirements to the guests before opening the room. After opening the door for the guest, check whether the guest room meets the requirements, and then invite the guest to enter the guest room first. After entering the room, the bellboy quickly put the luggage on the rack or according to the guest's instructions, and then returned the key to the guest.

7. Briefly introduce the room facilities, ask the guests if they have other requirements, and finally wish the guests a pleasant stay in the hotel. Bow slightly to the guests when you come out, take 2-3 steps back, then turn around and leave the room, gently close the door and immediately return to the luggage room.

8. After returning to the baggage room, register the quantity, time and room number of the delivered baggage in the personal baggage record book.

II. Service standards and procedures for departing personal luggage:

1. The bellboy should take the initiative to help with the luggage when he sees the departing guests coming downstairs or getting out of the elevator with their luggage.

When the guest leaves the hotel and calls for help with the luggage, the bellboy should ask the guest's room number, the quantity of luggage and the time to pick up the luggage.

3. Go upstairs to pick up the luggage 3-5 minutes in advance according to the guest's request.

When entering the room, ring the doorbell (or tap it three times) to announce "baggage service" or say "baggage service" in Chinese, and greet the guests after opening the door. Ask the guest's permission before entering the room to carry luggage.

5. Confirm the number of luggage pieces with the guests, and then go downstairs with the guests to the cashier at the front desk. When the guest checks out, put the luggage 2-3 meters behind the guest and look after the luggage for the guest.

6. After confirming that the guest has finished the check-out procedure, send the luggage to the gate with the guest, assist in loading the car and say goodbye to the guest. 7. If the guests don't leave the hotel immediately, they can send their luggage to the luggage room for temporary storage (the formalities shall be handled according to the acceptance procedure). When the guests leave the hotel, the baggage delivery service will be carried out again.

8. Fill in the individual baggage handling records.