The difference between hotel gro and front desk

Different responsibilities, different career development.

1, the front desk reception is mainly responsible for receiving guests, including check-in, check-out, consultation and other issues. GRO, the director of guest relations, is responsible for handling the guest situation, especially the difficult guest problems.

2. Receptionist's career development is usually from receptionist to foreman or supervisor, while GRO is often a higher promotion of receptionist, and the next promotion prospect is supervisor, first mate or front office manager.