Job responsibilities of hotel quality inspection department

1. according to the hotel's operating policy and management, and the problems existing in the service, and according to the operating requirements, formulate the corresponding training plan and the annual training budget of the hotel;

2. Formulate various training policies and training programs, and design various training programs;

3. Be responsible for the training of new employees, the training of part-time teachers in the department, the promotion training of employees, the training of the department and the targeted strengthening of management training;

4. Be responsible for arranging and organizing the annual out-of-store training and receiving the in-store training business, and supervise the relevant departments to conduct training in strict accordance with the hotel service standards;

5. Strengthen contact with vocational schools and * * * run hotel orientation training courses;

6. Establish training files and training materials for hotel personnel at all levels;

7. Be responsible for the curriculum setting, textbook compilation, arrangement, teaching management and assessment of various training courses;

8. Be responsible for documents, forms, teaching materials, etc. related to training, and make good preparations for teaching materials of various training courses;

9. Be responsible for the management of employees' dormitory, and make application, registration and room arrangement for employees' accommodation;

1. Register the articles in the dormitory to ensure the hygiene and safety management of the dormitory area;

11. Be responsible for the inspection and supervision of hotel service quality and carry out relevant training.