Hotel emergency plan

Model essay on hotel emergency plan (5 general articles)

In real life or work and study, we sometimes encounter some unexpected events. In order to control the development of accidents, it is often necessary to make emergency plans in advance. So what problems should we pay attention to when preparing the emergency plan? The following is a model article (5 general articles) of hotel emergency plan compiled by me for you. Welcome to share.

Hotel Emergency Plan 1 I. Leading Group for Earthquake Emergency Treatment

Team leader: to be determined (attach office phone number and personal effective contact information)

Executive Team Leader: To be determined

Deputy leader: to be determined

Member: to be determined

When an emergency happens, the chief attendant is responsible for handling it before the team leader, executive team leader or deputy team leader arrives.

Main responsibilities: responsible for organizing, coordinating and comprehensively handling matters related to earthquake relief; Grasp the earthquake situation and disaster situation, report to the superior at any time, and inform the working groups of the headquarters; Raising and distributing funds and materials for disaster relief; Responsible for the daily affairs of the headquarters.

Second, the tasks and responsibilities of each group.

(1) Emergency rescue and disaster relief team (it is recommended to be mainly composed of engineering department, Chinese kitchen and security department)

Person in charge: to be determined

1, quickly mobilize personnel and equipment to rescue the buried personnel;

2, timely delivery of seriously injured and deployment of relief supplies;

3. Shut down and cut off power transmission, gas supply and water supply systems (except emergency lighting system) and all kinds of open flames immediately after the earthquake to prevent other disasters from breeding after the earthquake.

4 repair power supply, water supply, gas supply and other pipelines and equipment, and quickly restore power supply, water supply and gas supply. Main responsibilities: Organize and direct teachers and students in the hospital to quickly carry out rescue and relief work, including rescuing buried personnel;

5. Ensure smooth communication equipment and ensure that information can be received and released at any time.

(2) Medical rescue team (it is recommended to be mainly composed of marketers and employees who know medical knowledge)

Person in charge: to be determined

1, prepare enough medicines, instruments and equipment;

2, according to the command of the leading group, immediately on-site rescue;

3, according to the disaster, the deployment of rescue forces, the proper placement of the seriously injured.

(3) Public security group (it is recommended to be mainly composed of public security personnel)

Person in charge: to be determined

1. Strengthen the patrol inspection of public security in the unit and take effective measures to ensure the safety and stability of the center;

2, check the safety measures of various departments and fire equipment in good condition and availability;

3, after the earthquake disaster, do a good job in the security of key parts;

4. Maintain public order and prevent all kinds of sabotage activities;

5, urge the relevant departments to take effective safety precautions;

6. unblock the traffic in the city center.

(4) Personnel evacuation group (it is recommended to be mainly composed of personnel from catering department and housekeeping department)

Person in charge: to be determined

Hotel emergency plan 2 1. Call the police immediately if you find a case.

Once every employee of the hotel finds a major criminal case such as robbery, kidnapping, murder and shooting, he must quickly transmit the case information to the switchboard room (xxx) and the monitoring room (xxx).

L, employees in the case, don't panic, should remain calm, to the nearest switchboard room (xxx) and monitoring room (xxx) alarm.

2. When calling the police, the time, place, area, floor room number, number of people and brief information of the incident should be clearly stated in language. Inform the police department, name or work number.

3. The personnel on duty in the switchboard room and monitoring room should record the case information quickly and accurately, and report to the security manager immediately.

4. The security manager must be able to arrive at the scene after receiving the alarm, and report to the general manager or the general branch secretary immediately after knowing the case.

5. After receiving the report and arriving at the scene, the general manager or general branch secretary shall immediately make a decision whether to report the case to the Public Security Brigade of Changhang Public Security Bureau.

Two. Responsibilities and tasks of relevant departments

1, Ministry of Security:

A, the control room immediately informed the lobby post and staff post to block the front and rear doors, and prohibited anyone from entering or leaving the hotel. If it is necessary to enter or leave the hotel under special circumstances, it shall be decided by the general manager or the general branch secretary before the arrival of the public security personnel; It is up to them to decide when the public security personnel will arrive.

B. The control room informs the supervisor, foreman and rest security personnel to rush to the scene, pull up the cordon, control irrelevant personnel to enter, and maintain order at the scene.

C if the suspect is found to be committing a crime or preparing to escape, he shall be arrested immediately and sent to guard, and handed over to the public security personnel for handling after their arrival.

D, if a hostage is kidnapped, necessary measures should be taken to control the development of the situation, and public security personnel should cooperate with the action after coming.

E. If the victim is seriously injured, he should immediately contact the municipal emergency center for rescue; If the victim has died, cooperate with the work after the public security personnel and forensic doctors come.

F, public security personnel to explore the scene, investigation and evidence collection, investigation of cases, do a good job of cooperation.

G. record the handling of the whole case.

2. Housekeeping Department: The manager of Housekeeping Department rushed to the scene with the key of 10,000 X for emergency use, and cooperated with the security department according to the instructions of the general manager or the general branch secretary.

3. Engineering Department: The manager of the engineering department takes the electrician with flashlight, wiring board and lighting equipment for emergency use, and cooperates with the security department according to the instructions of the general manager or the general branch secretary.

4. Front desk:

A, responsible for providing information about the guests involved;

B, responsible for providing temporary office and rest places for investigators to investigate cases;

Take care of the belongings and luggage left by the guests.

5. Relevant departments: cooperate with the security department or public security personnel according to the instructions of the general manager or the general branch secretary.

Hotel emergency plan 3 1. Maintain order at the scene.

1. The waiter should keep calm, maintain the order at the scene and stabilize the mood of the guests.

2. Apologize to the guests, and at the same time pay close attention to the situation of the venue to prevent all kinds of accidents.

3. Provide spare lighting equipment for guests.

Second, notify the foreman and engineering department.

1. Report the details of the power outage to the foreman, including the number of people in the venue, the mood of the guests and the emergency measures taken.

2. Report the power failure to the engineering department and ask it to be repaired immediately.

Third, take corresponding measures according to the estimated power outage time.

1. If the power can be restored in a short time, the guests can stay in their original positions, and keep the order in the venue before the lights are restored to avoid finding all kinds of accidents.

2. If the power supply cannot be restored in a short time, guests can be guided to leave the scene of the accident safely, and during this period, attention should be paid to avoiding accidents such as bumping, falling, and loss of articles.

3. Apologize to the guests again for the unexpected power failure.

Fourth, deal with the unpaid fees of guests.

1. The waiter gives the unpaid bill to the foreman, who is responsible for collecting the unpaid account.

2. The foreman will inform the cashier at the front desk of the bill to prevent the phenomenon of running the bill now.

3. In the process of collecting money, the foreman can reduce the guest's account as appropriate within the scope authorized by the superior.

5. Record the accident in detail in the duty log.

Hotel emergency plan 4 1. Received the report of loss reporting from the guest.

First of all, we should comfort the guests and record the place of occurrence and the lost items (name, characteristics, quantity).

Second, the measures taken

1. Notify the security department and arrive at the scene of the accident with the security personnel.

2. When there are language barriers in communication between guests and security personnel, play the role of translator.

3. Assist the security personnel to find the lost items in the location of the lost items.

4. If the lost items can't be found on site, please ask the guest to fill in the lost report and sign it. When the guest proposes to hand it over to the public security organ, he should assist the guest to report the case.

Three. Handling of lost reports

1. If the guest accuses the hotel in the loss report, we can't sign it rashly.

2. If the guest has requirements, you can give a copy of the lost report to the guest for preservation.

3. Make two copies of the lost report and send them to the entertainment center manager and the security office respectively.

4. Archive the original loss report.

Fourth, take notes.

Record the guest's name, room number, check-in date, lost items and other information in detail in the shift book of the recreation center service area.

Five, lost and found

1. Contact the guest in time after finding the lost items. If the guest is in the store, the waiter should accompany the security guards or public security personnel to the room to handle the claim procedures for the guest; If the guest has left the hotel, please come to the hotel as soon as possible to claim the lost property.

2. Ask the guest to describe the characteristics of the lost property, return it to the guest quickly after confirmation, and ask the guest to sign it.

Supplementary record of intransitive verbs

Find the relevant records of this matter in the original records and completely supplement the results.

Hotel emergency plan 5 1. Find the legacy of guests who have not left the hotel.

After the waiter finds the left-behind items, he should inform the front desk (or the department that knows the location of the guests, such as the restaurant) in time and return them to the guests as soon as possible.

Second, find the left-behind items of the departing guests.

1. Registration of items left by guests

(1) When the guest has left the store and can't return it, it is necessary to fill in the guest's left-behind items registration form in detail, submit it to the office for preservation and notify the front desk.

(2) Carefully record the item name, quantity, team name, reception unit and discoverer's name. For the valuables left behind, the waiter should report to the foreman, supervisor and front desk in time, and send someone to the security department after asking for instructions.

2. Take care of the things left by the guests.

(1) All items left by guests shall be properly kept and shall not be discarded or damaged.

(2) A special person will use the counter to manage the lost items of the guests.

return

(1) After confirming that the lost items are correct, please ask the guests to sign the lost items claim book.

(2) The guest can entrust others to come to the store to claim after explaining that the situation is true by telephone or letter. Check the certificate when claiming, and return the left-over items to the guest or claimant after verification, and record the ID number, address and name of the claimant, which shall be signed by the claimant; Items can be returned by mail, the postage is borne by the guest (explain to the guest first), and the post office receipt is kept for one month.

(3) According to the storage period of lost articles stipulated by the hotel, the storage period of valuables is 1 ~ 2 years, general articles are from March to June, and food is from 3 days to1month.

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