The difference between traditional hotels and digital hotels

There are the following differences:

1. Check-in experience

Traditional hotels: Every check-in is like taking a chance, and you can't have a consistent experience.

in the future hotel: digital and intelligent services will make you feel at home with a consistent experience every time you stay.

2. In terms of safety indicators,

Traditional hotels: the access of people is complicated and difficult to master, and the call service is time-consuming and risky. Disordered data management, privacy can not be guaranteed.

in the digital hotel: face recognition, IoT contactless service, data center management. Clean and tidy at the same time, it can also ensure the check-in safety and data security

3. In terms of operational efficiency < P > Traditional hotels rely on manual management, unable to standardize services, unstable quality and low efficiency ratio.

in the digital hotel, through the service hub, we can realize the traceable service process, fine-grained and quantitative service indicators, and improve the operational efficiency.

4. In terms of user management

Traditional hotels: it is difficult for customers to contact after check-in, and the cost of obtaining customers is high, so it is impossible to conduct detailed management.

in the digital hotel: through the whole process, before, during and after the trip. Data precipitation, formulate accurate customer hierarchical management.

For consumers at the C-end, what we feel is the overall improvement of the front-end experience, while for hotels at the B-end, the hotel industry can "know customers better" and become really smart through smart devices and data precipitation.