How to manage the housekeeping department in a newly opened hotel

Housekeeping Department Job Responsibilities:

1. Responsible to the General Manager and fully responsible for the work of the Housekeeping Department.

2. Participate in weekly building meetings, host weekly department work meetings, and promptly convey and implement the general manager’s instructions and the spirit of the building meetings.

3. Responsible for setting up positions and personnel in this department to ensure that the setting is reasonable and that people can make the best use of their talents.

4. Supervise the work of housekeeping department personnel, inspect the implementation of the system by each team, and have the right to offer praise, criticism, rewards or punishments based on employees' work performance.

5. Organize the formulation and implementation of the department’s job responsibilities, operating procedures, reward and punishment rules and other systems, and supervise the implementation of standardization, procedures and standardization of services.

6. Responsible for the business training of employees in the department and continuously improve the quality of employees.

7. Review and control the consumption of guest room items, supervise item damage, and collect statistics on depreciation of fixed assets.

8. Organize and arrange reception preparations for important meetings, and personally greet and visit important guests.

9. Handle customer complaints against employees of this department.

10. Responsible for the safety and fire protection work of the department.

11. Review the guest room revenue situation every day, and promptly report to the general manager if there are any major problems.

12. Coordinate with other departments.

Qualifications 1. Educational requirements: Bachelor’s degree or equivalent. 2. Experience requirements: Have more than three years of practical management experience in a star-rated building of the same class, and be familiar with the operation of the building business department. 3. Knowledge and skill requirements: Have relevant professional qualification certificates. 4. Physiological requirements: good health, energetic, good-looking facial features, good appearance, and within 45 years old. Signature of the person in this position: Signature of the superior supervisor:

- 3 - Job Description

Position Name: Deputy Room Manager

Department: Rooms Department Shift: 08 : 00-18:00 Supervisor; Room Manager Job Objective: Assist the department manager in handling the work of the Room Department.

(1) Working relationship: 1. Direct supervisor: Room Manager 3. Coordination and liaison relationship: All departments of the hotel, especially the Administration Department for personnel recruitment, the Security Department for guest room maintenance, and the department supervisor , Foreman training and supervision work.

(2) Job Responsibilities:

1. Responsible to the department manager and assist the department manager in handling the housekeeping work.

2. Participate in the department’s weekly work meetings, promptly convey and implement the department manager’s instructions and the spirit of the department’s regular meetings.

3. Supervise the work and behavior of supervisors and subordinate employees, coordinate the work of supervisors, and guide supervisors to solve problems. Supervise and inspect the implementation of the system by each team, and provide opinions on personnel issues such as employee deployment, promotion, demotion, rewards, and sanctions based on employee performance. Train new and current employees.

4. Implement the department’s job responsibilities, operating procedures, reward and punishment rules and other systems, and supervise the implementation of service standardization, procedures and standardization.

5. Plan and supervise the completion of general cleaning and periodic sanitation work in the room, and continuously improve and improve the cleaning standards and service levels of the room.

6. Assist department managers to organize and arrange reception preparations for important meetings, and welcome and visit important guests.

7. Assist in handling customer complaints against employees of this department.

8. Summarize the room revenue of the day every day, and promptly report to the department manager if there are any major problems.

9. Carry out communication and coordination within the department.

10. Communicate with relevant departments to arrange guest room inspections and temporary and periodic maintenance work. Responsible for implementing the quality inspection work of the department and supervising and rectifying problems.

11. Complete other tasks assigned by the department manager.

12. When the housekeeping manager is away, take responsibility for him.