A hotel in Qingdao served cold dishes and rice to wedding guests. The Municipal Supervision Bureau said it could not obtain evidence. How should the matter be resolved?

In the case of no evidence, you can only negotiate with the other party so that you can talk and discuss. If the other party is in a good mood, you may be able to save some face in front of others. The same goes for legal procedures. Without evidence, you will not get support from the court.

This incident originated from Ms. Ji from Qingdao. She was a bride who booked a hotel for a wedding and invited her colleagues to attend. After the food was served in the hotel, guests at the wedding banquet reported to Ms. Ji that the food was cold, which made her lose face in front of her colleagues and felt that she could not hold her head up. This incident was a big blow to Ms. Ji. After all, this may be the only wedding in this life. People think that she is stingy and stingy, which is the most unacceptable thing for Ms. Ji. Moreover, the people who come are all people who have a good relationship with her.

After Ms. Ji received feedback from her colleagues, she could not sleep all day long and felt ashamed. So, Ms. Ji contacted the hotel and asked the hotel to give her an explanation. However, the person in charge of the hotel denied that the food he served to the guests was cold. The person in charge responded that the weather has been unusually cold recently and it was normal for the food to get cold very quickly after it was served. The wedding was not recommended by the hotel, but the hotel served cold dishes and rice.

Ms. Ji discovered that the hotel not only had the problem of cold food, but also overcharged her 300 yuan for the catwalk. So Ms. Ji recalled that when she first booked the hotel, the hotel recommended Ms. Ji to rent a wedding company to make the wedding more perfect. However, in order to keep everything simple for the wedding, Ms. Ji rejected the wedding company recommended by the hotel. The day before the wedding, the hotel's original banquet hall was also stripped of its decorations.

So, Ms. Ji felt that because she did not choose the wedding company recommended by the hotel, the food served to her by the hotel was cold. So Ms. Ji found the reporter, and *** came to her Booked this hotel for a wedding. After arriving at the hotel, the hotel manager gave the same answer, saying that he did not intentionally serve cold dishes and rice to the guests. The extra 300 yuan in runway fees charged to Ms. Ji was 200 yuan returned, and the remaining 100 yuan was just that Ms. Ji did not ask for it. Complaints require sufficient evidence, and it is difficult to handle without evidence

As for the hotel's refusal to admit it, Ms. Ji complained to the Municipal Supervision Bureau. However, half a month had passed and Ms. Ji could not provide any evidence. Effective evidence was produced, and the Municipal Supervision Bureau believed that the time was too long to obtain evidence on whether the food was cold or not. The Municipal Supervision Bureau has already done coordination work. If coordination fails, the only option is to go through legal procedures.

As for this kind of hotel that does not admit it and Ms. Ji cannot provide evidence, even if Ms. Ji sues to the court, it will most likely be dismissed and she will have to pay the legal fees herself, which is a delay. own time.

Ms. Ji also expressed her attitude. She did not care about money, but lost face in front of colleagues, relatives and friends. Therefore, Ms. Ji finally asked the hotel to apologize to her and let her colleagues, relatives and friends know what happened. This would also save Ms. Ji's face and not embarrass her. If you find a problem, you should leave evidence in time and deal with it in a timely manner

I think that for a hotel, apologizing is not a big deal. But now Ms. Ji has no evidence and cannot sue. If the hotel apologizes, it will mean that she is at fault, that is, she has given evidence to others.

Then again, business is very difficult now, especially in the catering industry. The competition is too fierce. No one wants to offend customers. If they do, they are asking for death. I think the hotel doesn't want to ruin its reputation and leave it with no business. As for serving cold dishes and rice, I think many wedding banquet hotels will have this problem to some extent, because the food needs to be made in advance, and you cannot wait until the guests say they want to eat, otherwise it will be too late.

So, in the end, Ms. Ji can only suffer the loss of being dumb. If you are not satisfied with the hotel and find a problem, you must leave evidence in time and deal with it as soon as possible, so as to protect your rights and interests.