There is something wrong with the hotel room. The guest called late at night and said that the guest next door was too noisy to sleep. What should you do?

If a guest calls late at night and says that the guest next door is too noisy to sleep, you can take the following measures:

1. First of all, I sympathize with the guests and thank them for reflecting the problems.

2. Then, communicate with the guests to understand the specific situation. Ask the guest about the source and duration of the noise, and understand the guest's needs and expectations for the solution.

If you can solve the noise problem, you can take some measures, such as:

* Communicate with noise makers and ask them to reduce the volume or change the activity time.

* Suggest that guests use earplugs or provide some light music to help them fall asleep.

4. If it can't be solved, you can report the problem to the superior or the relevant department of the hotel and ask for assistance. They may take some measures, such as:

* Arrange employees to deal with noise problems.

* Provide other rooms or arrange for guests to move to a quiet environment.

5. Finally, make sure that the guests get proper solutions and confirm their satisfaction. If the guest needs further help, you can provide help to meet the guest's needs as much as possible.

In a word, it is necessary to take timely and active measures to deal with noise problems, so as to ensure that guests enjoy a quiet and comfortable environment in the hotel.