Hotel service improvement plan

The promotion of hotel service aversion includes establishing customer-oriented service concept, optimizing service process, improving staff service level, upgrading hotel hardware facilities and innovating marketing strategies.

First, establish a customer-oriented service concept.

1. Staff training: strengthen staff service skills training and improve service level. Pay attention to the cultivation of employees' service consciousness and establish the service concept of "customer first"

2. Customer Satisfaction Survey: Conduct customer satisfaction surveys regularly to understand customer needs and expectations and adjust service strategies in a timely manner.

Second, optimize the service process.

1. Simplify check-in process: improve check-in efficiency and reduce customer waiting time.

2. Optimize room service: regularly rectify the room to ensure that the room facilities and equipment are in good condition and improve the cleanliness of the room.

3. Improve catering service: improve the quality of catering service, enrich the taste and variety of dishes, and improve customer satisfaction.

4. Increase personalized services: provide personalized services according to customer needs, such as baby care and pet services.

Third, improve the service level of employees.

1. Establish staff training mechanism: regularly carry out staff service skills training to improve staff service level.

2. Establish an incentive mechanism: encourage employees to actively serve and give rewards and promotion opportunities to outstanding employees.

Fourth, upgrade the hotel hardware facilities.

1, regularly update guest room equipment: update guest room furniture, electrical appliances and other equipment to improve guest room comfort.

2. Strengthen the construction of network facilities: improve the coverage and speed of hotel network to meet the needs of customers.

Verb (abbreviation of verb) innovative marketing strategy

1. Carry out online and offline publicity activities: improve hotel visibility and attract potential customers.

2. Establish customer points system: accumulate customer loyalty and improve customer satisfaction.