Traditional Culture Encyclopedia - Hotel accommodation - Hotel star standard

Hotel star standard

Star-rated hotels are evaluated by the National (Provincial) Tourism Administration, which can provide accommodation facilities with catering and related services to tourists at night, and it needs to reach a certain condition and scale. The stars obtained indicate that all the buildings, facilities and services of the hotel are at the same level.

The hotel is divided into five grades, namely one-star, two-star, three-star, four-star and five-star. The evaluation criteria are:

1, one-star hotel

The equipment is simple, with two basic functions of eating and living, which can meet the simplest travel needs of guests and provide basic services.

2. Two-star hotels

General equipment, in addition to basic equipment such as guest rooms and restaurants, there are comprehensive service facilities such as commodity department, post and telecommunications, beauty salons, etc. Good service quality, low fees and economic benefits.

3. Three Star Hotel

Well-equipped, not only providing accommodation, but also meeting rooms, recreation halls, bars, cafes, beauty salons and other comprehensive service facilities. Each room covers an area of about 20 square meters, with complete furniture, refrigerator and color TV. Good service quality and high charging standard. Can meet the needs of middle-class and above tourists.

4. Four-star hotel

Luxury equipment, comprehensive service facilities, many services, excellent service quality, attention to indoor environment art, and provide quality services. This kind of hotel is usually called a first-class hotel internationally, and the fees are generally higher.

5. five-star hotel

This is the highest level tourist hotel. The equipment is luxurious and the facilities are more perfect. In addition to luxurious guest room facilities, service facilities are complete. Various restaurants, large banquet halls, conference halls and comprehensive services are relatively complete.

Evaluation standard of five-star hotel

1. In the guest room, you can provide visual inquiry services such as bills and voice mail services through audio-visual equipment.

2. The bathroom has a drinking water system.

3. No less than 50% of the guest rooms have separate bathrooms and bathtubs.

4, not less than 50% of the rooms and bathrooms are separated from the dry and wet areas (with independent dressing rooms).

5. All suites have separate bathrooms for owners and visiting guests.

6. Set up a business floor where people can check in and check out, and there is a business center and a place for guests to rest.

7. Rooms on the business floor have equipment for sending and receiving faxes or emails.

8. Provide guests with free in-store wireless paging service.