Working standards and procedures of hotel engineering department

The following are some references: operating procedures and standards department: engineering department position: machine room number: ENG- 1 project name: machine room maintenance operating procedures and standards-key points of machine room maintenance project procedures: sanitary environment preparation, maintenance tools, staff should bring maintenance tools, dress neatly, tools, operation steps of maintenance personnel, and go to the room to be repaired with the attendant before maintenance. 2. The room with "Do Not Disturb" sign on the door is not allowed to enter or disturb at any time. Fix it another time. If there is no "Do Not Disturb" sign in the guest room, the waiter will knock at the door first. If the guest is not in the room, the waiter will open the door with the key. 4. If the guest is in the room, he should introduce himself "Sorry, Engineering Department" in a clear voice after opening the door, and can only enter the room for maintenance after getting the guest's permission. Repair a room without guests, and no attendant is needed. 1. If there are guests living in the next room, it is not allowed to make too much noise during maintenance. 2. If you need to change the network settings and other contents in the guest's computer, you must get the guest's permission. 1. Restore the guest room to its original state and clean up the site. 2. In case of guests, you should say goodbye politely; "Sorry to bother you, goodbye." Maintenance, should be accompanied by a waiter. Maintenance work is fast and efficient. Restore the original state, clean up the site and deal with the equipment failure in the field. If the guest can't surf the Internet, explain the situation to the guest first. Under the guest's understanding, if there is a vacant room, the guest can change rooms first. If not, the damaged equipment should be repaired as soon as possible to ensure the needs of the guests. Meet the needs of the guests first.