How to conduct employee etiquette training

The first is to determine the training direction: there are many kinds of etiquette, involving a wide range of fields, so first of all, you should choose etiquette courses that are in line with the company's industry according to the type of company. Contents, such as hotels, require hotel staff to have professional reception etiquette;

Conduct a thorough survey of employees before training to find out what aspects of employees are lacking or not doing enough. Do a thorough investigation before training, and if there are typical cases, explain them as cases;

Suitable lecturers, if they are trained internally, mostly come from looking for outstanding leaders or employees who have done well in related etiquette, which can be used as benchmarks or examples for other employees to learn in this respect; If you are hired from outside, you need to consider the ability of the trainer, such as training experience, number of sessions, age of the lecturer, etc. (This is also very important). For example, Teacher Zhang Yucheng from Wan You Gravity Management Consulting spoke very well.

Training content: For example, the training content of the series of courses "Only by being rational can you travel around the world" needs to involve the staff's talk, the details of how to treat people, the standards and uniformity of clothing and so on, so that the lecturer can explain it to the staff in detail, preferably in the form of PPT with pictures and texts, and in the form of scenario drills, so that the trained staff can accept it more easily.

To sum up, according to the training experience of Wanyou Gravity Management Consulting, etiquette training, like other training, needs several key points: training content (courseware), training lecturer (teacher), training team (employee), experience exchange and case sharing (interaction), so the training is not difficult.