How to communicate between the hotel front desk and housekeeping department

Before answering this question, I thought for a moment. I guess you should be the receptionist at the front desk of the hotel. Your confusion is a problem at the front desk of many hotels. It's normal, so don't think it's troublesome. These two departments understand the following relationships:

1\ Front desk and guest room are two very important departments of the hotel, which are not in the so-called departmental interests. Everyone is working hard for the overall goal of the hotel.

2\ There is no difference between the two departments, but the division of labor in the whole reception process is different. An ugly metaphor is the relationship between the front store and the back factory.

More often, the information transmitted by the front desk is the needs of the guests, while the housekeeping department provides services for the guests.

Through a few messages to people, we found that everyone is providing services for guests at the same level, and as the sender of guest information, the front desk needs special skills in communication:

1\ Communication between peers, reducing the words and tone of some commands.

2\ Use more suggestions, which will be more easily accepted by the other party.

3\ From the other side's point of view, can this matter be completed within the time required by the information?

4. Have principles and bottom lines, learn to refuse and say no,

5\ In the face of unsolvable problems, consult all colleagues and superiors.

There is no special difficulty in communication between the two departments of the hotel. It is understandable for the other party to straighten out their mentality and stand and truthfully explain the situation and meaning.

I hope it helps you.