How does the hotel provide quality service for its guests?

When entering the hotel, every guest wants to see the friendly smile, warm and sincere greetings and polite manners of the service staff when they enter the door. This is the first impression left to the guests, and it is also the first feeling and emotional need for the guests to be respected. Luxurious lobby, high-grade and expensive decoration does not represent enthusiasm, it just reflects the star level and grade.

2. Efficient, standardized and accurate

Whether it is check-in at the front desk, dining in a restaurant or room service, keeping guests waiting for too long will greatly discount our service and even cause complaints from guests. Every guest who enjoys the service in Shaodian hopes that the service will be standardized, efficient and accurate, reach the star standard and even provide value-added services.

Whether the service personnel's business skills are well-trained and whether the overall level reaches the star level is also displayed and reflected here. Not efficient service, but devalued service for guests; It is not a standard service, but a service that loses value to guests; It is either an accurate service or a failed service to the guests. 99% of the guests want their premises to provide fast, standardized and accurate services.

3. Respect, care and consideration

Respecting, caring and considerate guests is the basis of retaining old customers, attracting new customers, improving service quality and establishing friends and relatives with guests. It is the life of service industry management and the basic starting point and service essence of satisfying guests' psychological needs of being respected and cared for.