How to do a good job in hotel revenue management and front desk management

1. If you are a front desk manager, you should pay attention to the performance management of the front desk staff, the sanitary environment of the hotel lobby and the parking lot at the entrance, and the safety of people flow every day.

2. Deal with the daily work problems of the front desk staff, handle the complaints of guests, and follow up the complaints encountered by employees in the later period.

3, the front desk staff weekly departmental meeting arrangement, training, new employee induction training, reception and handling the front desk staff's work and life opinions.

4. Inventory of fixed assets and petty cash at the front desk.

5. Hotel membership card promotion skills training and monthly sales plan.

6, the hotel monthly work summary, summary and plan for next month's work. Break it down to weekly.

7. Arrange after the exam.

8, fire safety training, regular training every month.

9. Real-time training of hotel activities every month, connecting the work of various departments and training every employee.

10, basic safety training at the front desk is in place.

1 1. If there are commodities for sale, the company has its own OA procurement platform, which is responsible for the procurement and application of commodities.

12. Check and confirm the package at the front desk of the hotel.

13. Scrapping and application of hotel front desk fixed assets.

etc