Summary of the work of the hotel room supervisor, just 800 words.

Time flies, and the years pass. The work at this stage is coming to an end again, and the importance of making a summary by reviewing the work at this stage is self-evident. Summary is an important link to do all the work well. Through it, we can fully and systematically understand our past work. How can I write my own summary? After collecting and sorting, I will give you a brief summary of the work of the hotel room supervisor. I suggest you collect this page and this site for subsequent reading!

Summary of the work of hotel room supervisor 1 The work was completed in June. The work in June is summarized as follows.

First, the main work this month

1, learn with an open mind, ask if you don't understand. During this month, I actively participated in various training activities organized by the hotel, carefully studied service skills and polite expressions, asked the manager and other old colleagues for advice if I didn't understand anything, and carefully pondered and practiced after returning home. Polite expressions can be used frequently in daily life, so as to get rid of the original bad customs and form good habits. In this way, my service level has improved, my behavior has become more civilized, and I have also been well received by guests and praised by leaders and colleagues.

2, a correct attitude, dedication. Through this month's exercise, I gradually overcame the shortcomings of impetuousness, impatience and perfunctory, and developed a patient, meticulous and thoughtful work style. In January, the guests complained less about me, praised me more, and got on well with my colleagues. There are fewer quarrels and sarcastic words, replaced by words of mutual encouragement and concern. Let me have more confidence in my work. For the daily work of the hotel, in addition to receiving guests, it is mainly to clean rooms and environmental sanitation. Although it is cleaned all day, it is always too high, inconspicuous and difficult to move, leaving a dead corner. In this month, when cleaning rooms and environmental sanitation, every place must be careful not to let go of every stain, dust and hair. If the height is too high, you will drop the stool. If you can't lift it, you will lift it with your colleagues.

Second, the work plan for next month

In the coming January, I become more mature, the service quality and level have been greatly improved, the service enthusiasm for guests has also been improved, my work confidence has been greatly increased, and I am full of confidence in my future work. Generally speaking, during this month, I was able to perform my duties, abide by the rules and regulations of the unit, reassure the leaders and satisfy the guests. But I also have some shortcomings that need to be corrected, such as haggling over every ounce, quarreling with colleagues, being lazy at work, not being full of enthusiasm for work, and being lazy. In the new January, I will resolutely overcome these bad work styles, take advantage of last year's east wind, strictly restrain myself, seriously study and delve into the skills in work service, improve my service level, start from small things, set a high starting point and set high requirements, satisfy every guest, and provide a comfortable, peaceful and warm home for every guest together with other colleagues in the hotel.

The hectic 20xx is coming to an end. Looking back on this year's work, there are many gains and experiences. As an important department of the hotel, the housekeeping department will directly affect the external image and economic benefits of the hotel. Thanks to the trust of the leaders, I have the honor to be the head of housekeeping department, and I also feel full of pressure and motivation. In order to better carry out the relevant work of the department next year, it is necessary to summarize this year's work and plan next year's work. First of all, make a summary of this year's work:

In this year's work, I worked in strict accordance with the instructions issued by the department manager. In practical work, I formulated strict assessment systems and inspection standards for different jobs. First of all:

1, in terms of health: strictly implement the system of ward rounds, record the inspection results in detail, and do a good job in health sleep. Standardize the standard and quantity of items placed in various parts, and cooperate with ward rounds to check the location of items. Implement the guest room cleaning responsibility system to improve the enthusiasm and effectiveness of employees. Standardize various operation procedures and steadily improve work efficiency.

2. Goods management and cost control: control goods, increase revenue and reduce expenditure, do a good job in recycling goods, strengthen employees' awareness of saving, advocate the control of energy waste such as water and electricity, and at the same time implement the responsibility system for goods management, set up consumable accounts, and control costs.

3. Equipment and facilities: As the facilities and equipment have been used for a long time and are obviously aging, all posts are required to carry out targeted maintenance, improve the service life of guest room facilities and equipment, strengthen furniture maintenance, remove carpet stains and arrange carpet washing reasonably.

4. Training: Make a monthly training plan and implement it to individuals. Conduct targeted training for different personnel. Various standards are also clearly defined, such as the time of rounds, workload, hygiene standards, cleaning time, cleaning standards, etc. Let employees feel the importance and practicability of training in their daily work.

5. Personnel management: handle affairs impartially, adhere to principles, firmly believe that "service is no small matter", and report to the department manager in time if it damages the name and interests of the hotel, and deal with it according to the department system without mercy; Caring for employees, treating employees as their relatives, narrowing the distance between departments and employees, and playing a connecting role; Set an example, be strict with yourself, make a clear position and play an exemplary role.

Next year's work plan is divided into the following points:

First, cooperate with the department manager to complete various business indicators of the department and do a good job in management.

Second, vigorously improve the quality of personnel. From service skills to the basic process of each position to simple English conversation, employees are trained and assessed in combination with actual work.

Three, through training to improve job skills, operating procedures, speed up the operation, improve work efficiency.

Fourth, strengthen the quality inspection within the department to ensure that there are no problems in health and service work.

Five, use the rest time to learn relevant business knowledge, put good and feasible things in their posts as soon as possible.

Through daily work, I found some shortcomings of the department:

1, room hygiene needs to be further improved.

2. The service language of this position needs to be further strengthened.

3. The comprehensive quality, service skills and professional level of service personnel and management personnel are uneven and need to be further strengthened.

4. The management of floor linen is chaotic.

5. Local carpets on the floor are often dirty and unattended.

Summary of the work of hotel room supervisor 3 Time flies. I have been working in xx Hotel for three years now, and I have to feel that time is always so fast. Since my work, I have made great progress and gained a lot in my thought, study and work under the careful training and teaching of the unit leaders and through my continuous efforts.

Consciously abide by the rules and regulations of the hotel and insist on attending every training in the hotel. I want to be positive, cherish every brick and tile of the hotel, and always devote myself to my study and work with rigorous attitude and positive enthusiasm. Although there are tears of success and bitterness of failure, the increasingly fierce social competition has made me fully realize the importance of becoming an excellent worker with all-round development in morality, intelligence and physique. In learning, I strictly demand myself, and with the strong pursuit of professional knowledge and skills, I correct my work attitude and integrate theory with practice. In addition to learning professional knowledge, we also pay attention to the expansion of knowledge in all aspects, and extensively dabble in the knowledge of other departments and disciplines, so as to improve our own specialties and ideological and cultural quality, including learning to develop good living habits in life, living a full and orderly life, having a rigorous attitude towards life and a good life style, being warm and generous, honest and trustworthy, helpful, having their own good principles, and being able to live in harmony with colleagues.

At work, I have worked in catering department, reception desk, room service center and other departments since I worked in 20xx. Before I went to work in the room service center, I also participated in the hotel's own training when the hotel was renovated. I was learning the operation skills of the guest room at that time. No matter which department I am in, I am strict with myself and study hard. It is with such a firm belief that I strive to become an expert. It laid a good foundation for the smooth development of my future work.

I remember when I first entered the restaurant, the hotel was full of business. Although I just learned some theoretical knowledge from my alma mater, this situation could not meet the needs of my work. In order to master the service industry as soon as possible, I insist on coming to the hotel every day to learn the hotel system and theoretical knowledge. During working hours, I will learn practical operations from those seniors and help with some small things. At night, my homesickness grows day by day. At that time, the manager often gave us meetings to talk about the inconvenience of work and the dissatisfaction in his heart plus his own shortcomings, and gave spiritual encouragement to the work. After a long period of exercise, overcoming and hard work, I became a qualified waiter. What I gained the most from spending a year and a half in catering was that during the catering process, I learned the etiquette in people's most basic communication occasions and treated guests with enthusiasm, friendliness, patience and thoughtfulness. This is also what I lack in my own personality, and it also makes me understand that getting along with colleagues is also this spirit. In fact, this is also a good way to change bad personality.

Finally, I want to say that the above is just a little achievement in my work, and I can't do without the help of unit leaders and colleagues. I always believe that no matter how bright the match is, there is only light as big as a bean. But if you light a pile of matches with a match, it will burn very brightly. I hope to use my brilliant youth to ignite every guest around me and inspire my colleagues to contribute and forge ahead to create a better tomorrow.

The disadvantage is that the mood fluctuates greatly and is not gentle enough. I will constantly exercise and improve myself in my future work, and strive to become an excellent hotel worker.