Comments on hotel love service

At the end of last year, the China Consumers Association held a 20 13 survey and evaluation activity for tourism and catering consumers. The survey focuses on the common complaints of consumers such as outbound travel, transportation, accommodation, catering and scenic spot services, and collects consumers' objective evaluation of the tourism and catering industry, as well as opinions and suggestions on improving services.

According to the survey data, the attention of three-star hotels and luxury hotels has declined, and budget hotels have taken the lead in all hotel types with an absolute advantage of 8 1.85%, and homestays and youth hotels have become emerging accommodation options. With the change of tourism and consumption trends, the joining market of budget hotels is heating up gradually.

Consumers' accommodation conditions are getting higher and higher, and the factors that consumers consider most when choosing hotels are: hygiene, price, location, transportation, facilities and services. Therefore, hygiene has become the highest requirement for consumers to decide whether to stay. Small hotels that used to win by price no longer have absolute advantages. However, the high price of luxury star-rated hotels has discouraged many tourists. Therefore, eclectic budget hotels have become the best choice for mass travel and accommodation. The hot wave of budget hotels has also driven the momentum of budget hotels to join.

Take Xiaoshan Lai as an example. As an important tourist area in Hangzhou, in recent days, Xiaoshan's "Polar Ocean Park", Hu Xiang scenic spot, rotten apple paradise, Song Cheng and even small pieces of strawberry garden and oil vegetable garden have attracted a large number of tourists. Heng 8 hotel chain has won the favor of many tourists because of its economy, benefits, neatness and convenience.

The economic market is ever changing, but there is an eternal truth: consumer demand determines the market, and consumer demand is the market. Some professionals in the industry pointed out that according to the general law of world tourism development, tourism will become the basic content and main consumption demand of urban residents in the future, and tourism will also enter an explosive growth stage. The development of tourism is undoubtedly a good opportunity for the hotel industry, and the huge development potential of budget hotels is bound to trigger a new round of hotel investment boom.