What are the basics of hotel or restaurant management?

Basic knowledge

1. What three skills do managers generally need to possess? A manager needs to possess the following three management skills:?

1) Technical skills As far as the hotel is concerned, it is the professional technology and skills required for this hotel and this position, which is indispensable for achieving effective collaboration in modern enterprises. Not only industrial enterprises require technical skills, but other industries also require technical skills, which are also very important for hotels.

2) Conceptual skills are the ability to form concepts. It means that a manager can think abstractly and have the ability to form concepts; he has a certain level of management theory and can apply management ideas to solve practical problems. Ability; and the ability to analyze, judge and make decisions.

3) Humanistic skills are the ability to deal with interpersonal relationships. It refers to the ability to cooperate with people and affairs, including contacting peers internally, understanding the activities of subordinates, motivating and inducing the enthusiasm of subordinates, and contacting and coordinating externally with relevant organizations and personnel. ?

2. There are similarities and differences in the requirements for managers at different levels to possess these three skills:

For the first technical skill, low-level managers (such as foremen) must be proficient in it. The particularity of the position and specialized technical skills, otherwise he would not be able to direct employees to provide physical services to guests.

The second ability to form concepts is very important for senior managers, because whether a senior manager has the concept of modern management, has keen insight and creative spirit, and has Without the ability to make correct judgments and decisions, and without an overall concept, it is related to the success or failure of an enterprise. What is humanistic management? Humanistic management is people-oriented management. It is the current golden rule of business management.

The third is the ability to deal with interpersonal relationships, which is equally important regardless of top managers, middle managers or low-level managers. It’s just that the objects of work and the scope of contact are different.

2. Managers should pay attention to the application of motivation principles:?

Goal motivation, participation motivation, management motivation, respect motivation, emotional motivation, crisis motivation, role model motivation, destination motivation, Reward and punishment incentives, material incentives. Benefits include both economic benefits and social benefits. "Effectiveness" is the method and means to achieve "benefit", and "benefit" is the purpose and motivation to improve "efficiency". The compatibility of the two can promote the improvement of efficiency, and the contradiction between the two will hinder the growth of efficiency. It can be seen that the introduction of the benefit concept is not only a new concept of management, but also a new goal of management. What is a role? A character generally refers to a character played by an actor in a play, movie, or television. A metaphor for a certain type of character in life. ?

3. Managers should pay attention to their subordinates after clarifying the division of labor

According to task requirements, organize people and property to implement optimal combinations, insist on "things" as the center and "things" as the center "Set up people. Division of labor and collaboration, that is, clarifying the responsibilities of each department, each position, and each employee for division of labor and collaboration, that is, clarifying "what to do" and "how to do it" for each position. After the division of labor, attention must be paid to solving coordination problems and constraints. In order to achieve the company's goals and tasks, they must be solved. Unified command and organization are the basis of unified command. Without organization, there is no unified command. ?

4. Hotel management. The so-called hotel management is a general term for managers to plan, organize, direct, control, regulate and other management activities in the reception service process in order to make the hotel achieve the established goals of operation. Hotel management is an important practice that includes operation and management. The important practice of hotel management is that managers should perform management functions and give full play to the role of management to ensure that the hotel has both economic and social benefits. Therefore, a very important aspect of hotel management is that managers enable subordinates to do a good job in the part of their work they are responsible for. ?

6. Job responsibility system. The so-called job responsibility system is a system of responsibilities that specifically stipulates the responsibilities, authority, operating standards, workload and required requirements of each position through certain rules and regulations. ?

7. Basic requirements for job responsibility system. The basic requirements of the job responsibility system can be summarized as follows: five determinations—definition of posts, tasks, personnel, authority, and responsibilities. Five things - directors are managed, everyone has specific responsibilities, there are standards for doing things, there are procedures for operations, and there are inspections for work. Unification of responsibilities and rights, and having people with responsibilities and rights are the conditions for implementing the post responsibility system.

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8. Important contents of the job responsibility system. The main contents are as follows: ?

1) The scope of responsibilities and specific tasks of each position.

2) Specify the basic standard requirements for each job. ?

3) Clarify the responsibilities for losses caused by mistakes.

4) The power necessary to perform duties.

5) Clarify the collaborative relationship and responsibilities between the relevant jobs. The job responsibility system emphasizes positions, individuals, and responsibilities. It involves every employee. Therefore, the formulation of the responsibility system must mobilize everyone. Employee participation. ?

9. Implementation of the job responsibility system?

To implement the job responsibility system, we must adhere to a strict assessment and supervision system. The assessment must also be combined with the economic responsibility system, focusing on Personal assessment. As a manager, you must raise your awareness of this. If there is no assessment system, there will be no scientific basis to supervise the implementation. Without strict supervision, job responsibilities will become a mere formality. ?

10. Motivation

The so-called motivation is that managers find ways to mobilize the enthusiasm of subordinates and let them unleash their stored potential. It is the key to stewardship. Here managers must make it clear that the core of the manager's command function is to encourage subordinates to work proactively to achieve hotel goals. ?

11. Competition?

Competition is to compete with others for your own interests in all aspects. Our country is in the process of transforming its economic system. The socialist market system is gradually developing and growing. Hotels must adapt to the requirements of the market economy and seek to exist and develop in market competition. Therefore, managers must establish a concept of competition, which should include the following: Points:?

1) Based on the market. ?

2) Firmly establish the concept of "service quality is the life of the hotel". ?

3) Pay attention to all kinds of information, study market changes, strengthen risk awareness, and dare to compete, be good at competition, and compete in the hotel's service items, service facilities, service features, service quality, etc. win. ?

4) Competition for spot hotels is largely a competition for talents. Talents are of decisive significance for hotels to improve service quality, improve operation and management, and participate in market competition. Managers must adapt to this trend and strive to improve their own quality while also improving the quality of their employees to raise their mental state, ideological and moral science, technology and professional knowledge to a new level. ?

12. The role of managers in the company 1. Consultant Be a good consultant to the manager. To be a good consultant to the general manager, a manager must do the following: ?

1) Comprehensively understand the situation of one's own department and provide decision-making information to the general manager in a timely and accurate manner. ?

2) Have certain analytical skills and be able to find out the crux of the problem. ?

3) Make timely suggestions to the Prime Minister based on the development needs of business services. ?

According to specific problem types, conduct step disassembly/cause and principle analysis/content expansion, etc.

The specific steps are as follows:/The main reasons leading to this situation are...