Employees’ personal work experience summary and insights

The employee code of conduct is the most common behavioral characteristics and work standards that company employees should have. It has obvious guidance and restraint. Through advocacy and promotion, it can form a conscious awareness among employees. It has the effect of standardizing employees' behavior and work habits. Below I will bring you a summary of employees’ personal work experience and insights. I hope it can help everyone!

Employees’ personal work experience summary and insights 1

Unknowingly, it has been a month since I came to the company. During this period, I feel that I am growing and progressing every day. The busy work has made my personality grounded. I no longer have a sense of floating in the air. Instead, I regard it as my destination, like a spring silkworm spinning silk, and try my best to contribute every strand of it. power.

The Administration Department is the company’s logistics support department. As the company’s powerful system executive, it not only has to do a good job in handling external relations and safety supervision, but also communicates with the top and bottom, and reports to the leadership in a timely manner. status and feedback information, allowing various departments to cooperate with each other and coordinate comprehensively. Therefore, everything from the company's external relations to every pen and notebook in the hands of employees must be arranged and coordinated. While working, I also feel the good people-oriented working atmosphere of the company. The care of the employees by the leaders is like the sunshine in winter, which warms everyone's heart. The harmony and harmony among colleagues make the work easier and easier. There is power.

It is a pleasure to get along with the intern colleagues. They are young and energetic, enthusiastic and eager to learn when they have just entered the society. I often see reflections of myself from them, and I always say to myself: Always keep a young heart and a thoughtful attitude. But I, who are the same age as them, have different life experiences and mentality. I have experienced the baptism of wind and rain before, and I am no longer a little flower in the greenhouse, and I no longer regard myself as a child. But I am grateful for everything I have encountered before, everyone and everything I have encountered. It has given me the courage to face all the difficulties and challenges at this moment. Just like the high-altitude broken bridge project during the expansion training, although I was extremely scared when I stood on it, I still happily said to the coach: I am not afraid! I told myself that I was not afraid, so I was really not afraid at all. In fact, people are like this sometimes. The more timid you are, the harder it is to control your inner fear...

Just as rivers merge to form a sea and mountains and rivers build a country, if an enterprise wants to be strong and successful, To be big and long-lasting, you must have your own unique corporate culture. Wanqian Department Store relies on the strong background of Wanda Group, and of course inherits the business philosophy that Chairman Wang Jianlin said: "The realm of life pursuit is spiritual pursuit, and the level of corporate operation is business culture." Within the enterprise, the system ensures standards and the culture exceeds standards. Everything is executed strictly in accordance with the system and procedures, and complex things are simplified as much as possible to improve work efficiency. It is this virtuous cycle and efficient working mode that has laid the foundation for Wanqian Department Store’s wonderful and beautiful opening, and destined it to have a different and perfect tomorrow!

We look forward to her perfect performance and will work harder. to work. I wish my colleagues a happy holiday, happiness and health!

Summary of employees’ personal work experience 2

Every employee working in the hotel has to deal with guests directly, so the work of our employees Attitude and service quality reflect the service level and governance level of a hotel. And the cashier is the core part of this hotel. I know that my responsibilities are important, and one of my negligence will bring economic losses to the hotel. Therefore, at work, I do every job seriously and responsibly, and actively learn more professional knowledge from other colleagues to strengthen my professional level. Only in this way can we make further progress in our business knowledge and service skills, and be able to better provide customers with high-quality services and make them overjoyed.

There is a very good saying! Elimination is not about your lack of potential, but about whether you care about your work. Yes, it’s not that you don’t have the potential to do this job, it’s that you don’t like this job, so you can’t do it well. In fact, everyone is dissatisfied with their current situation, but why are there such inconspicuous jobs? Some can achieve success, but some are not as good as each other day by day. The final result is to be eliminated. It is really very simple, that is, the attitude towards work is different.

In the process of communicating with guests, you must pay attention to etiquette and politeness. When talking to guests, it is impolite to lower your head or stare directly at the guest. You should continue to exchange eyes with the guest at intervals. Listen more to the guests' opinions, do not interrupt the guests' speech, and keep nodding while listening to show respect for the guests. We must smile when dealing with guests. Especially when guests criticize us, we must continue to smile. No matter how angry the guests are, our smiling faces will "put out the fire" for the guests, and many problems will be solved. As long as we keep smiling, we will get unexpected results. I believe that only by paying attention to details, starting from small things, and starting from bits and pieces can our work be better.

The hotel is like a big family. It is inevitable that some unpleasant things will happen at work. Therefore, in my daily work life, I always pay attention to my words and deeds, and take the initiative to deal with the relationship with my colleagues. While respecting others, you also gain respect for yourself. When everything is in harmony with our family, only in this way can our hotel achieve rapid development.

In these days, I have grown a lot and learned a lot, but I am also deeply aware and aware of my shortcomings.

1. Lack of flexibility and initiative in service, and dare not do it boldly because of fear of making mistakes.

2. When encountering emergencies, you lack good psychological quality and cannot handle things calmly.

The new year is about to begin. Under the leadership of the hotel leaders, I will be down-to-earth and work conscientiously. Actively cooperate with the foreman, supervisors and leaders to complete various tasks, strive to improve their overall quality, improve service quality, correct shortcomings, and strive to achieve better development on the excellent platform of the group, and contribute to the prosperity of the hotel Contribute your meager efforts.

Summary and reflection of employees’ personal work experience 3

In 20__, under the correct leadership of the central leadership and with the strong support and cooperation of various departments, the hotel customer service has been greatly improved by the department employees*** With joint efforts, we focused on sales management, focused on internal management, reduced costs, strengthened business training, and cared about employees' lives. We successfully completed the annual business goals and achieved remarkable results in various tasks.

1. Strengthen business training and improve employee quality

Over the past year, we have mainly focused on service skills as the training focus, carried out training in strict accordance with the training plan, and conducted training for employees in stages. assessment, and at the same time strengthened on-the-job practical training to enable employees to apply what they have learned. Strengthen business training, take each batch of reception tasks seriously, and formulate detailed training plans and reception plans according to different stages and different teams. When encountering large-scale reception tasks, we only give reception staff a 5-minute running-in period, including the entire effective check-in process, conference team and cooperation with the conference center. This requires good business and communication skills. , which requires regular and rigorous training to do. All staff in the customer service department know that only by constantly enriching themselves can they complete various reception tasks in a down-to-earth manner. In the case of limited personnel, we require managers to visit the front lines to guide work, identify problems, provide feedback, and make timely adjustments through consultation to meet service standards.

2. Make every effort to strengthen the construction of the staff and provide good service guarantees

Over the past year, we have always made reservations and reception services a priority. By rationally arranging rooms, increasing occupancy rates, and providing warm and satisfactory services, we can retain every guest in the hotel. Through the collective efforts of the staff of the customer service department, we successfully completed the reception work of many large-scale meetings. When receiving these large-scale meetings, due to the large number of participants, the check-out time was not uniform, which put higher requirements on our reception work. Requirements, we often work overtime. When receiving the __ meeting, because __ has high reception standards, we dare not be a little negligent every time we receive it. We often work overtime, and everyone does not have a complaint or a complaint, but still devotes himself enthusiastically to the meeting. At work.

3. Care about employees’ lives and create a relaxed and pleasant working atmosphere

Customer service work is complex and involves a wide range of areas, and employees are under great pressure. In view of this characteristic, the customer service department has always emphasized the need to Caring about employees' lives, whether from department managers to supervisors, they can effectively solve problems for employees.

During festivals, the management staff will take the initiative to remind them to greet their parents, send them fruits when they are sick, and take the initiative to help them when they encounter difficulties in life, so that they can feel the warmth of collective mutual help and mutual love.

In order to relieve the pressure caused by work and enhance cohesion, the department often talks to them and encourages them so that they can face the new job in a better working condition. At the same time, we require managers to set an example both in terms of their business capabilities and how they behave with others. When encountering difficulties, they must be on the front line with service staff to motivate employees, reduce employees’ work pressure, and cultivate teamwork and shared joy among managers* The good atmosphere of **suffering makes employees fully trust the department, so that employees can maintain a stable and healthy mentality and ensure the quality of customer service.

4. Shortcomings in the work

After we trained our employees, the employees also had a deeper understanding of the training content. However, due to the lack of a unified supervision mechanism , causing the training to be a blank piece of paper. Although everyone understands and understands it, in actual work, it is not done enough, which invisibly affects the quality of service. The frequent turnover of customer service employees has greatly affected the quality of service. A new employee needs to go through a three-month trial period before he can fully master all the tasks of this position. However, some employees will not be able to fully master the work after they have just become proficient in their jobs. , he proposed to resign, resulting in the loss of personnel, grooming, courtesy and etiquette, and insufficient supervision in daily work, resulting in a situation of three days of fishing and two days of drying the net. We must increase the intensity of inspections in daily work. , form a good habit.

Summary and reflections of employees’ personal work experience 4

In this year of teaching, I worked hard and diligently, and did my job as a teacher conscientiously. Work. This year is a fulfilling year and a harvest year. During this year, not only the teaching experience has been improved, but the relevant theoretical knowledge and practical knowledge have also been improved. I have conscientiously completed the tasks assigned by my superiors and achieved results. Excellent results. I teach seventh-grade students. Most of the seventh-grade students are 13 or 14-year-old teenagers. They are at the stage of physical growth and knowledge. They are curious, enthusiastic, lively, and full of vigor in all aspects; but their self-control But it's very poor and can't concentrate. To master their regular teaching, they should be good at guiding them, so that their strong energy and strong curiosity can be transformed into a strong desire for knowledge and a spirit of serious study, and they can change passive learning into active and conscious learning. Let me talk about some of my experiences with seventh-grade biology this semester:

1. Ideology

Actively participate in political studies, care about national affairs, and support the party’s various projects principles and policies, abide by labor disciplines, unite comrades, and enthusiastically help comrades; work seriously and responsibly, care about students, love students, be a role model for others, and have a spirit of dedication. In teaching work, students must study the teaching materials carefully, thoroughly understand the teaching materials, analyze the basic situation of students, identify the key points of teaching, and break through the difficulties of teaching. Strive to provide students with lifelong development and teach students in accordance with their aptitude. Pay attention to the quality cultivation of students, and pay equal attention to the cultivation of ability and cultural level. Accomplished teaching seriously. In order to improve the effectiveness of classroom teaching, when studying the teaching materials, refer to various materials. Write lesson plans and prepare lessons in advance. We insist on never fighting an unprepared battle. Actively participate in teaching seminars inside and outside the school, and actively participate in the forefront of teaching reform. Provide timely feedback on teaching information, carefully correct homework, and do a good job in transforming poor students.

2. Personal Learning

Insist on participating in teaching seminars inside and outside the school, constantly learn from others’ valuable experience, and improve your own teaching level. Frequently seek advice from experienced teachers and discuss teaching issues together. Listening to open classes many times helped me understand what kind of class is an effective class. Insist on participating in teaching and research activities, carefully prepare lessons with veteran teachers, learn from their strengths, and correct their own shortcomings.

Actively study various educational theories to enrich yourself so that you can use solid theories as guidance in your work to better educate and teach. I also use my spare time to study computer knowledge seriously, learn to produce multimedia courseware, and serve teaching. Serve students. At the same time, during this school year, I served as the school radio station, managing the submissions to the radio station in each class, encouraging students to actively contribute to the radio station, so that the school radio station can operate normally.

3. Achievements

Looking back on the past year, the biology classes 5-10 in the first grade of junior high school that I taught achieved good results, and the average scores exceeded those of different students. The knowledge of students in the same grades of the school has also been improved accordingly.

Summary of employees’ personal work experience and insights 5

Sales work is a very hard job. There are many difficulties and setbacks that need to be overcome, and there are many cold rejections that need to be faced. This is Sales staff are required to have a strong sense of professionalism and a high sense of responsibility. They must regard themselves as people who "sell happiness" and have the courage to be enterprising and positive. They must not only run errands frequently but also open their mouths. Hu, if you say a thousand words, go through a lot of hardships, and think of every possible way, you will eventually win a thousand colors.

1. Sales staff must have a keen eye. Salespeople need to have the keen eyesight of a wolf to constantly investigate market trends, the perseverance of a wolf to always pursue the goal and never relax, and the astute strategy of a wolf. Only in this way can sales work be guaranteed to rise steadily and create new brilliance continuously!

Through a pair of discerning eyes, a lot of information that reflects the customer's inner activities can be discovered from the customer's behavior. This is a necessary prerequisite for sales staff to deeply understand the customer's psychological activities and accurately judge the customer.

3. Sales staff must be creative. Sales staff should have strong creative ability in order to win unexpectedly in the fierce market competition. The first is to awaken one's creative talent and have an innovative spirit of "being original"; the second is to break through traditional ideas and be good at using new methods to take new paths, so that our sales activities can attract the attention of future customers. As the saying goes, "Be careful everywhere." Knowledge", in the words of the sales industry, means "looking out for business opportunities everywhere". Sales personnel must be able to highlight the key points of the problem, grasp the essence of the problem, look at the problem step by step, and prioritize. At the same time, pay attention to accumulating more knowledge and skills. Knowledge The more experience and proficiency you have, the stronger your insight into things will be.

Everyone has two different interpersonal networks, one is what you naturally get, and the other is what you create. The natural network includes your relatives, close friends, and other acquaintances. If you have good personal charm and take the initiative to develop your own interpersonal relationships, you can gain a larger network through these people.

1. You can use some time to select important customers and organize them together to hold some activities such as watching movies and listening to speeches. You can also take this opportunity to create a relationship between the company's senior cadres and customers and introduce VIPs. When customers receive special treatment for service projects, they will feel grateful and reciprocate, making them more loyal to you and even helping you develop new customers.

2. Become close friends with customers. We all know that "friends talk about everything." If we become close friends with the customer, then he will talk to you without any scruples. In this kind of talk, there will be his depression, his loss, and at the same time his happiness, which should be shared with him. , he may talk to you about his friends and clients, and even ask you to find them or help you make an appointment. In this way, new customers will appear. So how can we impress customers, infect customers, and make customers engage with sales? What about maintaining long-term relationships with people? That is to give full play to personality and personal charm. In the whole sales process, you must completely release yourself, give full play to your own strengths and advantages, and at the same time do not hide your weaknesses, so that customers can feel you. Only in this way can customers trust you, advance the sales process, maintain this trust and tacit understanding, and maintain long-term cooperation in the future.

"If you persevere, the rotten wood will not break; if you persevere, the gold and stone can be carved." This sentence shows that success requires a kind of spirit. Salespeople need this kind of will. Only if they have the belief that they will never give up until they achieve their goals can they have a chance to succeed. Sales is a long and arduous road. Not only must you maintain a vigorous business spirit, but you must also uphold consistent beliefs, self-motivation, and self-enlightenment, so that you can persevere to the end, overcome many difficulties, and achieve final victory.

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