The hotel manager's work plan for next week

Hotels (also known as hotels, hotels, inns, hostels, business trips, inns, hotels in Taiwan Province Province, hotels in Hongkong, Macau, Malaysia, Singapore and other places. ) is basically defined as a business organization that provides a safe and comfortable space for users to have a short rest or sleep. Generally speaking, it is a place for guests to stay and eat. Specifically, a hotel is an organization that provides services to its guests through the sale of rooms, restaurants and comprehensive service facilities, taking its buildings as evidence, so as to obtain economic benefits. The hotel mainly provides accommodation services, living services and facilities (bedtime services), catering, games, entertainment, shopping, business centers, banquets and conferences for tourists.

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First, determine the time of the week plan.

Whether it is Monday to Sunday or Saturday to Friday depends on how the company conducts assessment and management; Every day, including day and night, especially Monday to Friday, Saturday and Sunday, should be done separately.

Second, the content of the weekly plan.

The content of the weekly plan should include three parts: work, study and life, especially family, party and travel in life, especially how to use Saturday and Sunday. Of course, this part is personal.

Third, arrange according to the size and importance of things.

Priorities must be clearly defined. At the same time, the completed work can be divided into different categories, such as independent completion, cooperation, others' completion, and must be completed, and there must be a work account or work task list.

Fourth, arrange according to the day.

In other words, seven days to arrange these things is very short. After Wednesday, the week will soon be over, so every day there should be a daily plan and daily work list, which can be combined with the weekly plan.

Verb (abbreviation for verb) special time arrangement.

In fact, as a leader, most of the time is arranged and communicated, especially to communicate with the upper and lower levels in time. Only communication can solve the problem. The backlog and incomprehension of problems are all problems of poor communication.

Six, weekly inspection plan.

Be sure to check it every Wednesday afternoon or Thursday morning to see if it is completed and how it is completed. If it is not completed, then measures should be taken to decide whether to work overtime on Saturday and Sunday, and the weekly plan must be completed.

Seven, the weekly plan award generally does not reward and punish the weekly plan.

Because there is no assessment, it is necessary to formulate corresponding reward and punishment measures for the weekly plan, one is to reward those who have completed well, and the other is to punish those who have not completed well, which should be linked to the monthly assessment and summarized.

Eight, the weekly report should not exceed 1 hour, do not discuss specific issues at the meeting, and then discuss and solve them after the meeting.

Nine, pay attention to avoid problems when making weekly plans.

1, unable to grasp the key points and the work that must be completed.

2. The division of labor is not clear, and I don't know who will finish it.

3. The digital target is still unclear.

4, go through the motions, talk together, or report without inspection.

5. The monthly plan is not well combined with the weekly plan.

6. If the workload is too large to be completed at all, it will often lead to the failure of the weekly plan.

7. The department manager should know the work every day of the week, and every employee should also know what to do every day. At the same time, the department manager should also manage his supervisor effectively and seek support and cooperation.

8. Things should be handled as a whole, not as a matter of fact, and there may often be some side effects, which should be solved as a whole.

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First, this week's work summary:

1. Complete the annual and monthly task management responsibilities of the hotel, and formulate the bonus commission plan for the second consumer goods in the guest room;

2. Continue to follow up the promotion of western restaurants, collect customers' feedback and opinions, and improve the service level and product quality of restaurants;

3. Complete the Christmas food delivery activities on Christmas day and create the atmosphere of the restaurant, and make a good service training and production plan;

4. Organized the directors' meeting on Monday and the departmental communication meeting on Wednesday, which solved the problems that all departments need to coordinate and communicate at the meeting;

5. The kitchen exhaust fan has been repaired, and the fax has been properly communicated with Deliang kitchen utensils, and the maintenance cost is deducted from the arrears;

6. Complete the return visit of the advertising company to make the schematic diagram of room safety and fire protection, and continue to follow up the production of VIP cards in western restaurants;

7. Continue to follow up the recruitment of all departments of the hotel and make timely supplements to maintain the normal operation of the hotel;

8. Follow up the renovation project, Boss Qiu, and inspect the renovation work on the second floor. It is very difficult to change the feng shui in offices and lounges.

9. In order to ensure the normal operation of the hotel's operating funds, the hotel reasonably repaid 3,000 yuan for room linen, 4,000 yuan for TV signal conversion, 3,000 yuan for Boss Qiu's project and 3,500 yuan for billboard printing;

10, continuously follow up the work flow and service skills training of all departments, and improve the overall service level of the hotel;

Second, the work plan for next week:

1. About the annual and monthly business responsibilities of the hotel, the bonus commission plan for secondary consumer goods in rooms, the commission plan for drinks, and the commission plan for barbecue meals and drinks will be notified to all departments in the form of meetings at the end of this month;

2. Do a good job in the service training and production plan of the restaurant's New Year's Day holiday discount activities, and follow up the dining situation of employees on the holiday day;

3. Continue to preside over and organize the directors' meeting on Monday and the departmental communication meeting on Wednesday to solve the problems that all departments need to coordinate and communicate at the meeting;

4. Make a room bundling sales plan, follow up the advertising company to make restaurant 20 yuan cash coupons, hotel 100 yuan 500 yuan cash coupons, and follow up the VIP card return of western restaurant.

5. Continue to follow up the recruitment of all departments of the hotel and make timely supplements to maintain the normal operation of the hotel;

6. Contact the surrounding communities and gardens, find a set of two rooms and one living room for rent, and live in Hong Zhong of Xinsheng Company;

7, to ensure the normal operation of the hotel liquidity, reasonable repayment. This week, I also paid Teacher Chen a salary loan of 20,000 yuan and some work clothes.

8. Continue to follow up the maintenance of the front desk system, follow up the work processes and service skills training of various departments, and improve the overall service level of the hotel;

9. Regarding the market price of vegetables, this week we will conduct market research on various markets in Zhuhai by accounting and statistics, and try our best to find markets with more favorable prices so as to purchase goods in the future;

10, near the end of the year, do a good job in the fire safety of all departments and the personal safety of employees, and arrange the security department to conduct more inspections and investigations.