How to negotiate with hotel guests who suffer burns

1. Immediately report the burn to the hotel management and request the hotel to provide first aid services.

2. If the guest's injury is minor, you can negotiate compensation with the hotel. Reasonable compensation claims can be made, including medical expenses, lost wages, mental losses, etc. If the guest's injury is serious, relevant medical certificates and appraisal reports are required so that the hotel can better understand the guest's actual condition.

3. If the guest and the hotel fail to reach an agreement, they can seek legal means to resolve the dispute. Guests may consult their local consumer council or attorney to learn about their rights and legal responsibilities.