I'd like a copy of the rules and regulations of hotel reception and cashier.

1. Obey the work arrangement of the head desk foreman and provide first-class reception service to the guests according to the prescribed procedures and standards.

2. Carry out the handover work seriously, raise the unclear places in time, hand over the petty cash shift, and fail to pick up the account after the previous account is unclear.

3. Make preparations before work, carefully check whether the computers, printers, calculators, money detectors, credit card POS machines, business card printing machines, scanners and other equipment work normally, and do a good job in cleaning and maintenance.

4. master the room status and room conditions, actively and enthusiastically promote the rooms, understand the pre-departure notices of guests, meetings and banquets on the same day, and confirm their payment methods to ensure the accuracy of check-in and check-out

5. quickly and accurately handle the procedures of check-in, room extension, room change and check-out, and take the initiative to explain the room price to the guests when opening the room to avoid misunderstanding, and need to do the guest verification procedures and check-out registration well.

6. Accurately and skillfully collect cash and checks from guests, print the bills of various charges of guests, timely and accurately settle accounts for guests and issue invoices according to the reasonable requirements of guests.

7. Be familiar with the relevant knowledge of the hotel and strictly abide by various systems and operating procedures.

8. according to the room condition report sent by the housekeeping department, check it carefully to keep the most accurate room condition.

9. Make and submit various statements and reports.

1. The daily cash income must be effectively implemented in the "long payment and short supplement", and it is not allowed to make up for each other.

11 Implement the foreign exchange management system earnestly, and do not take foreign exchange or exchange foreign exchange without permission, and be responsible for supervising employees to abide by the foreign exchange management system.

12. Provide the guests with the information they need, and help them solve various needs enthusiastically, thoughtfully and meticulously.

13. The cash and bills received every day must be checked with the bills, and filled in the payment bags according to different currencies and bills.

14. properly handle the guest's complaints, and if they cannot be solved, ask the superior supervisor in time.

15. The imprest shall not arrive at the warehouse with white stripes. Without approval, the operating income shall not be lent to any department or individual in cash. (If the general manager of the hotel can borrow cash at the front desk due to special circumstances, he should go through the relevant formalities. )

16. coordinate the relationship between colleagues and better serve customers.

17. When granting credit card and check settlement business, the operating procedures of credit card and check must be strictly followed.

18. Deal with all kinds of bookkeeping in strict accordance with accounting regulations. Obey the arrangement of the superior supervisor and finish the task seriously.

19. employees should be familiar with the hotel long-stay guest agreement and the contracts of various units, especially the discount and debit agreement.

2. Handle the guest's messages and telex correctly.

21. sort out the "unsettled check-out" guest account every day and report the abnormal situation.

22. Handle the issuance of keys correctly.

23. Strictly abide by the cash and bill management system.

24. Make a good record of receiving the keys of the safe for valuables and entering and leaving the safe for valuables.

25. Clean the counter and maintain the terminal.

26. Pay close attention to the situation in the lobby and report to the superior supervisor and the security department in time if there is any abnormality.

27. Do a good job of cleaning and hygiene.

28. Keep the computer password in a safe place, one person takes one bite, and it is not allowed to be used.