Traditional Culture Encyclopedia - Hotel accommodation - Marriott's five-star hotel uses bath towels to clean toilets. How to treat hotel management dereliction of duty?
Marriott's five-star hotel uses bath towels to clean toilets. How to treat hotel management dereliction of duty?
At that time, there was a Marriott hotel, and an employee directly wiped the cup with a rag. Moreover, many people who clean the toilet with bath towels think this behavior is too lax. When others live, it has a great influence on others, which will make people feel that the hotel is not clean. After the incident, the hotel manager also responded to the incident, claiming that the employee's behavior and implementation had nothing to do with hotel management.
The hotel did not require this employee to do so when managing. Now this employee has been criticized and allowed to participate in the company's training. After such a thing happened, many people felt that there was such a situation in the hotel, and most of the behaviors exposed in it existed.
In fact, this situation has happened before. When the Health Bureau inspected the hotels, it was found that there were two hotels in Beijing and Hangzhou, which failed the health inspection. At that time, they were punished. If this video has not been discovered, then this employee must have been using this behavior to clean it up.
To a certain extent, it can be said that the management of this hotel is very dereliction of duty. After the incident, the hotel must first clear the relationship. But is this the management system in the hotel? We don't know.
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