How many are there in all departments of the hotel?

Division of labor and responsibilities of hotel functional departments

1, office

Generally, it consists of clerks, logistics, archivists and motorcades.

Main functions:

(1) Draft all kinds of official documents according to the requirements of the Prime Minister's Office.

(2) Arrange relevant meetings and activities convened by the general manager.

(3) Responsible for receiving, distributing, filing and keeping all kinds of documents and related materials inside and outside the hotel, and managing hotel files, seals and letters of introduction.

(4) Formulate necessary management systems and standardize office order and procedures.

(5) Responsible for inspecting and urging the implementation and execution of the general manager's work instructions.

(6) Receive visitors and coordinate internal and external relations.

(7) Responsible for the management and use of administrative vehicles.

2. Accounting Department

Generally, it consists of checkout group, credit review group, cost control group, accounting group and computer group.

(1) is responsible for providing checkout cashier service for guests.

(2) Review the business situation of the hotel on that day and prepare the business day report for the reference of the general manager's office.

(3) Responsible for the control and management of hotel operating costs and expenses.

(4) Responsible for the acceptance and payment of all kinds of purchased materials in the hotel.

(5) Responsible for hotel financial accounting and preparation of financial statements.

(6) Responsible for the maintenance and management of the software and hardware of the hotel computer system, and training the operators.

(7) Formulate and improve the hotel financial operation and management system.

(8) Responsible for the management of the daily operating funds of the hotel.

3. Human Resources Department

It consists of personnel management, labor wages and benefits, staff training and quality inspectors.

Main responsibilities:

(1) According to national and local labor and personnel policies and regulations, formulate rules and regulations on hotel personnel management, labor wages and benefits, employee training, etc.

(2) Organize organizations and posts according to the actual situation of the hotel, and determine the responsibilities and work requirements of each post.

(3) Responsible for recruiting new employees, organizing employee training and conducting assessment.

(4) Assess and reward employees, enhance cohesion, mobilize enthusiasm, and tap and develop employees' potential work ability.

(5) Establish quality inspection training network, formulate and implement detailed rules for service quality evaluation, and supervise the standardization and proceduralization of service operation.

4. Sales Department

Main responsibilities:

(1) Analyze and study the hotel's marketing environment, and select the appropriate target market according to the market and the hotel's own conditions.

(2) Formulating a reasonable price policy, researching, forecasting and expanding the tourism market.

(3) Focus on selling hotel rooms, banquets and conference products, and maintain and develop good business relations with key customers.

(4) Establish a good market image of the hotel, constantly expand its popularity and gradually increase its market share.

5. Public Relations Department

It consists of planning, art design, information arrangement and public relations reception.

Main functions:

(1) Hotel CI design and implementation, systematically promoting corporate image through various media and public relations means.

(2) Plan public relations activities such as business theme activities and special promotion activities, and cooperate with other departments to implement them.

(3) Collect, sort out and analyze the information inside and outside the hotel to serve the decision-making of the general manager's office.

(4) Participate in the construction of hotel corporate culture and create a positive corporate atmosphere.

(5) Keep good communication with all walks of life and do a good job in the reception of important hotel guests.

6. Front desk department

It consists of reception desk, concierge department, front desk switchboard, business reservation department, assistant manager of lobby, administrative floor, etc.

Main functions:

(1) is responsible for receiving all arriving guests.

(2) Contact and coordinate the hotel's customer service work, and timely transmit customer service information such as room reservation, actual arrival, room report and special requirements of guests to other relevant departments.

(3) Provide various front office services, such as reservation, inquiry, check-in, concierge, luggage storage and transportation, business center, airport pick-up, etc.

(4) Responsible for accepting and handling guest complaints.

7.housekeeping department

It is composed of groups such as room service, laundry room, PA sanitation and room center.

Main functions:

(1) Provide guests with high-standard room service.

(2) Responsible for the cleaning of guest rooms and public areas.

(3) Responsible for cleaning all fabrics in guest rooms and restaurants, guests' clothes and uniforms of employees in the whole store.

(4) Responsible for the management of guest room equipment and supplies to reduce operating costs.

8. Food and Beverage Department

It includes banquet reservation, restaurant service, conference service, kitchen, food delivery, bar and dining service.

Main functions:

(1) Hold various banquets, cocktail parties, receptions, international conferences, etc. According to the specific requirements of guests, provide them with exquisite food with different flavors and quality service.

(2) Hold various food festivals, seasonal and special festivals and other catering activities, constantly bring forth the old and bring forth the new, attract more guests to eat in the hotel, and create a good reputation for the hotel.

(3) Provide various conference services.

(4) Strictly control the catering cost and continuously improve the economic benefits.

9. Entertainment sector

It consists of sauna center, ktv, gym, billiards room and chess room.

Main functions:

(1) Create a good leisure and entertainment atmosphere and environment.

(2) Provide first-class entertainment and fitness services for guests.

(3) Constantly introduce new entertainment activities and entertainment projects to enhance the hotel's attraction to guests.

10, purchasing department

It consists of material procurement, food procurement and general warehouse.

Main functions:

(1) Responsible for the supply of hotel materials, food, etc.

(2) Be responsible for the management of the hotel's general warehouse and keep reasonable inventory.

(3) The purchased goods should be of moderate price, high quality and timely loan supply.

(4) Keep abreast of the market situation and keep in touch with suppliers.

1 1, Engineering Department

There are operation group, HVAC group, maintenance group, strong current group and weak current group.

Main functions:

(1) According to the hotel's customer service requirements and equipment operation specifications, arrange and schedule the operation of various system equipment economically and reasonably, and provide guests with a comfortable, elegant and safe environment.

(2) Carry out routine repair and maintenance of the hotel's machinery, electrical equipment, heating and ventilating equipment and building decoration facilities, and carry out preventive maintenance and transformation as needed to ensure the normal operation of the hotel facilities and equipment.

(3) Manage and control the daily operation and maintenance expenses, energy expenses and other expenses of hotel equipment and facilities.

12, Ministry of Security

It consists of internal security, guards, doormen and fire control.

Main functions:

(1) Guide and assist hotel departments to take measures to do security work such as anti-theft, fire prevention and disaster prevention, gradually improve safety prevention rules and regulations, actively promote the responsibility system for safety work, and ensure the personal and property safety of hotel guests and employees.

(2) Conduct safety education for hotel employees and train employees in safety working procedures and techniques.

(3) Carry out daily security patrol and monitoring.

(4) Keep good working contact with local public security and fire departments.

13, Administration Department

Main functions:

(1) is responsible for the dining and management of hotel staff.

(2) Responsible for arranging flowers in all parts of the hotel and cleaning the outdoor parts of the hotel.

(3) Responsible for the logistics welfare of hotel employees.

(4) Responsible for coordinating the relationship with health and epidemic prevention, streets and other administrative organs.