What is the job of the cashier at the front desk of the hotel?

1, subject to the work arrangement of the cashier at the front desk, and provide first-class reception service for guests in accordance with the prescribed procedures and standards.

2. Quickly and accurately handle the check-in, room extension, room change and check-out procedures for the guests, and actively explain the room rate to the guests when opening the room to avoid misunderstanding. It is necessary to do the guest verification procedures and check-in registration.

3, master the room status and room conditions, actively and enthusiastically promote the room, understand the scheduled guests before leaving the store that day, and confirm their payment methods to ensure the accuracy of check-in and checkout.

Features of the front desk:

1. Wide contact area: the lobby is the facade of the hotel and the first contact department for guests. It undertakes the sales of rooms in business, is responsible for the reservation, check-in and check-out of rooms, and also provides various services for guests.

2. Miscellaneous business: The front desk has a wide range of work, including reservation, check-in, telephone service, checkout service, luggage storage service, consultation and agency. Moreover, these jobs are directly facing the guests, so the front desk waiter must have efficient, accurate and thoughtful work quality.

3, the overall relationship: after the guests arrive, the first contact is the front desk, which is the "first impression" for others. After the guests leave the hotel, the front desk is the place where they leave their "last impression". These impressions determine the overall evaluation of the hotel, and a series of services provided by the front desk will also leave a deep impression on the guests during their stay. Therefore, the quality and efficiency of the front desk directly affect the overall image of the hotel.